Rooms - Housekeeping Supervisor

OTH Hotels•Pittsburgh, PA

About The Position

At OTH Hotels Resorts, we believe that genuine hospitality doesn’t follow a script—it’s built on care, pride, and attention to detail. As our Housekeeping Supervisor, you are more than a leader of cleanliness—you are a champion of comfort, a guardian of guest impressions, and a motivator who inspires your team to deliver spotless results. Your role blends service with leadership, ensuring every room, hallway, and public space reflects the warmth and excellence of our brand.

Requirements

A hands-on leader who leads by example and inspires team members to deliver their best work.
Passionate about cleanliness, presentation, and creating welcoming spaces for every guest.
Organized, detail-focused, and capable of managing multiple priorities in a fast-paced environment.
Skilled at motivating and developing team members, with a focus on teamwork and accountability.
Experienced in hotel housekeeping operations, with knowledge of cleaning procedures, chemicals, and equipment.
Proficient in using property management systems (PMS) and basic Microsoft Office applications.
Minimum 2 years of housekeeping experience, with at least 1 year in a supervisory or lead role preferred.

Responsibilities

Supervise daily housekeeping operations, ensuring all guest rooms and public areas meet company, brand, and cleanliness standards.
Assign, train, and monitor housekeeping staff, providing feedback and coaching to maintain high performance and morale.
Inspect guest rooms, corridors, and public areas for cleanliness, maintenance needs, and adherence to brand presentation standards.
Coordinate room status updates with the front desk and maintenance teams to ensure timely turnover for arriving guests.
Manage housekeeping supply inventory, ordering and replenishing items to meet operational needs while controlling costs.
Assist in developing cleaning schedules and procedures to maximize efficiency without compromising quality.
Handle guest requests, concerns, or complaints promptly and professionally, ensuring satisfaction and quick resolution.
Support onboarding and ongoing training of housekeeping staff in safety procedures, equipment use, and company policies.
Monitor compliance with health, safety, and sanitation regulations, maintaining a safe work environment for team members.
Assist in scheduling and payroll tracking for the housekeeping department to ensure adequate coverage and cost efficiency.