Rooms Division Manager

Westgate Resorts • Kissimmee, FL

4d • Onsite

About The Position

Westgate Towers Resort in Kissimmee, Florida, offers you the ideal opportunity to welcome guests to our tropically landscaped property near world-famous theme parks and help them enjoy a truly memorable vacation getaway. An incredible work environment, Westgate Towers Resort features an array of onsite amenities and direct access to all amenities at Westgate Vacation Villas and Westgate Town Center such as the state-of-the-art Shipwreck Island Water Park. As part of Westgate Resorts—recognized by U.S. News as one of the Best Companies to Work For—you’ll be joining a team committed to excellence and creating unforgettable vacation experiences, and supporting your career growth where you are or at 60+ resorts across the company. Rooms Division Manager is responsible for Housekeeping, Front Office, PBX, Guest Relations and Resort Activities.

Requirements

• To excel in this role, you must embody our core values of integrity , passion , and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.
• Strong leadership and team management skills
• Excellent understanding of hospitality industry standards and practices
• Familiarity with inventory management systems
• Minimum of one year of experience in housekeeping management
• Minimum of one year of experience in front office management
• Must be highly proficient in speaking, reading, and writing English.
• Must have intermediate to advanced computer skills such as data entry, email management, and Microsoft Office (Excel, Word, and Outlook).

Nice To Haves

• Prior experience with HotSOS, property management system highly preferred

Responsibilities

• Demonstrate a profound understanding of how departmental operations intricately impact and contribute to realizing the property's overarching financial objectives
• Develop and implement strategies to achieve or exceed budgeted goals
• Utilize financial tools to improve department profitability, control expenses, and enhance productivity
• Review staffing levels to align with guest service, operational needs, and financial objectives
• Utilize on-the-job training tools to train new team members and provide ongoing training as required
• Ensure fair and consistent administration of policies within the rooms division
• Oversee disciplinary procedures and documentation, ensuring compliance with established policies
• Implement innovative strategies to maintain the highest levels of cleanliness and quality resort wide
• Monitor daily operations through tools such as HotSOS and REX to optimize productivity
• Actively participate in Inventory Management Meetings to contribute to effective resource allocation and expense control

Benefits

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees