Rooms Division Manager

Marriott Hotels Resorts • San Juan, PR

6h • $50,000 - $60,000

About The Position

This hotel is owned and operated by an independent franchisee, Vivant Hospitality . The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. Step into the realm of Alma San Juan, where we transcend boundaries and embrace the liberating art of free-spirited hospitality. Alma San Juan is a 56-room lifestyle hotel located in the heart of Old San Juan, designed to celebrate the soul, culture, and energy of Puerto Rico. More than a place to stay, Alma serves as a social hub - anchored by three distinctive Food & Beverage outlets that engage both locals and travelers through thoughtful programming, design, and culinary expression. The hotel is currently transitioning into Marriott’s Autograph Collection, marking a pivotal next chapter for the brand. This transition requires an experienced, hands-on Rooms Division Manager with deep Marriott expertise, who will lead and oversee the Housekeeping, Front Desk, and Maintenance teams, driving operational excellence while managing a high-touch, independent-minded property within a global brand framework. The Rooms Division Manager is responsible for all areas of guest service including Front Desk, Housekeeping (HSK, PA, Laundry) and Maintenance. This position provides assistance in the management of entire department in conjunction with a Front Office Assistant Manager, Maintenance Manager and a Housekeeping Supervisor. Position serves as point of contact for all guest inquiries and service recovery opportunities and performs all duties associated as the manager on duty.

Requirements

• Bachelor’s degree in business administration, hospitality, or hotel management.
• A minimum of 8 years’ service experience.
• At least 5 years of experience as a people-oriented manager.
• Attention to detail.
• Availability to work nights, holidays, and rotating shifts.
• Bilingual (English & Spanish).
• Long hours are sometimes required.
• Light work – exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, or otherwise move objects.
• Ability to stand during the entire shift.
• Ability to communicate information and ideas clearly and effectively.
• Ability to assess situations and choose appropriate courses of action in a timely and accurate manner.
• Demonstrates strong time management skills and consistently meets deadlines.
• Effectively handles workplace challenges by anticipating, identifying, and resolving issues as they arise.
• Demonstrates active listening skills and the ability to understand and clarify concerns raised by coworkers and guests.
• Comfortable working with basic financial information, data, and arithmetic concepts.
• Demonstrates the ability to manage multiple tasks simultaneously while maintaining focus and quality.
• Ability to process and integrate complex information from various sources and adapt it to meet specific operational needs.

Responsibilities

• Provide strategic oversight of Rooms Division operations, ensuring alignment with brand standards, financial goals, and service excellence.
• Lead and inspire cross-functional teams, fostering a culture of accountability, engagement, and high performance.
• Ensure seamless daily operations while driving continuous improvement initiatives.
• Champion the end-to-end guest journey, ensuring elevated, personalized, and consistent service delivery.
• Serve as the primary escalation point for complex guest matters, safeguarding brand reputation and guest loyalty.
• Uphold and reinforce Autograph Collection standards across all guest touchpoints.
• Drive revenue optimization strategies in collaboration with Sales and Revenue Management to maximize ADR, occupancy, and overall profitability.
• Monitor operational performance metrics and implement corrective actions to achieve financial targets.
• Maintain strong cost controls while protecting service quality and guest satisfaction.
• Build, mentor, and develop leadership bench strength within the department.
• Oversee workforce planning, performance management, and succession development.
• Promote a culture rooted in service excellence, collaboration, and continuous growth.
• Ensure full compliance with company policies, brand standards, and local regulations.
• Maintain operational consistency, risk mitigation practices, and quality assurance controls.
• Lead and execute strategic initiatives that enhance operational efficiency, guest satisfaction, and overall property performance.
• Partner with Executive Leadership to support long-term positioning and growth objectives of the hotel.

Benefits

• 15 days of vacation per year
• 12 sick days
• 100% employee coverage under our medical plan
• parking
• a $50/month phone allowance
• a birthday day off with a $50 bonus
• holidays with a compensatory day off
• a 30% discount at our restaurants and on hotel stays
• Once the transition is complete, the employee will receive all applicable Marriott benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level