Rooms Division Manager

Hilton Garden Inn Pittsburgh Southpointe/Jacksons Restaurant + Bar•Canonsburg, PA

16h

About The Position

The Hilton Garden Inn Pittsburgh Southpointe is looking for a Rooms Division Manager to join their team! Hilton is ranked #1 on Fortune's Best Companies to Work For® in the U.S. list, offering exclusive global Team Member travel perks and discounts. This property is locally owned and operated by Piatt Hotel Group, an established, family-owned management group with a portfolio of newly constructed, renovated and well-maintained properties across Western PA. A career with Piatt Hotel Group offers pathways for new responsibility, career advancement and continuous learning for Team Members at every level. As Rooms Division Manager you will be responsible for managing and supervising all rooms related aspects of the hotel. This includes overseeing the front desk, night audit, housekeeping, and facilities teams. You will ensure that all departments are functioning efficiently and providing high-quality service to guests while maintaining the operational and service standards. The Rooms Division Manager plays a vital role in ensuring the smooth operation of the hotel, enhancing guest satisfaction, managing financial performance, and driving operational excellence. You will be leading and motivating the team to deliver exceptional service and achieve the hotel and Piatt Hotel Group's goals and objectives.

Requirements

Highly organized, solid oral and written communication skills
Ability to work autonomously and sell effectively
Leadership skills
Trustworthy and results-driven
Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
Excellent business and analytical skills
The ability to handle multiple tasks in a fast-paced business environment.
Willingness to participate in community-driven events, charities, chamber of commerce and other local organizations.
High School diploma or equivalent
Hotel supervisory experience required
Minimum of 2 (two) years Front Office Manager experience
Minimum of 1 (one) year in revenue management

Nice To Haves

Hilton experience and systems experience preferred but not required

Responsibilities

Train associates and managers in each department.
Ensuring exceptional guest experiences by establishing and maintaining high service standards, monitoring guest feedback, and taking appropriate actions to address any issues or concerns promptly.
Conduct regular inspections, implement corrective actions when necessary, and ensure compliance with health, safety, and security protocols to ensure that the hotel meets or exceeds brand standards, as well as local and international regulations.
Optimizing process by analyzing operational data, identifying areas for improvement, and implementing strategies to increase efficiency and productivity across all departments.
Act as systems matter expert in all rooms related platforms (PEP, R&I, GRO, Quore in addition to others)
Assist General Manager in times of emergencies or unforeseen situations.
Work closely with General Manager, Revenue Manager and Sales Team to provide insights and recommendations based on industry trends, guest feedback, and market analysis.
Promote teamwork and associate morale.
Ensure that the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed.
Assist with onboarding new employees, benefits enrollment, ensuring required training is assigned and completed.
Resolve all service issues via written communication or phone calls to the complete satisfaction of hotel customers.
Ensure billing is reconciled and follow accounting policies.
Assist in the development of requests and budgets for CAPEX.
Support other leadership team members and/or managers when needed.

Benefits

We offer a competitive benefits package including 401(k) with match, Medical, Dental, Vision, Paid Time Off (PTO), Paid Holidays, and Team Member Travel Perks/Discounts.

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