Rooms Division Manager - Four Points Greensboro Airport, NC

Maine Course Hospitality Group•Greensboro, NC

1d•Onsite

About The Position

Lead our team using your problem-solving skills and leadership abilities! As the Rooms Division Manager, you will be working hands on in the role, serving as the role model and the person to whom they will look up to for guidance, leadership, and support in all areas of the hotel to include Front Desk, Housekeeping, Food & Beverage and Maintenance. You will ensure that all departments are operating efficiently and effectively, and that guest and associate satisfaction is a top priority. The Four Points by Sheraton Greensboro Airport has great opportunity to grow guest satisfaction and associate morale and the expectation is that happens quickly when the next manager steps into this role. Maine Course Hospitality Group's purpose is to Positively Impact Lives. Our culture is driven by our leaders and associates daily. Living by this philosophy is a must and non-negotiable. Our leaders are expected to place focus on Our Core Values: Integrity ~ Family ~ Fun ~ Respect during every shift.

Requirements

Strong customer service skills with a focus on guest satisfaction
Strong interpersonal skills in person, written, and over the phone
Excellent problem solving and conflict resolution skills
Ability to manage and motivate staff members
Ability to stand and walk for extended periods of time
Minimum 5-10-year hotel experience, and 5 year or more in a managerial role
Schedule flexibility – ability to fill in shifts 24 hours a day
Availability Nights and Holidays
Weekends are a must as these are the busiest days at the hotel and days off will regularly be on week days
This role will require consistent 2pm-12am shift coverage, providing Manager on Duty support during evening/night hours
Knowledge and experience in a busy airport hotel with all segments of business including airline crew business
Please attach Resume for consideration

Responsibilities

Oversee and manage the hotel's daily operations, including front desk, housekeeping, maintenance, transportation and food and beverage departments (i.e. all departments of the hotel)
Oversee the training and ongoing performance of associates
Assist with budgeting and financial management of the hotel
Maintain Knowledge of area, events, and hotel offerings
Maintain good customer relations, answer questions, resolve concerns in a timely manner
Maintain communication between departments
Troubleshoot and resolve any issues that may arise
Complete Administrative reports as requested
Interface with the sales department & revenue management to ensure groups, corporate guests and events are executed as contracted