Rooms Division Director

Appellation Lodi•Lodi, CA

18h•$80,000 - $90,000

About The Position

We are looking for an experienced and highly motivated Rooms Division Director to lead our Rooms Division with energy, precision, and strategic vision. This role plays a critical part in ensuring exceptional guest experiences, operational excellence, and optimal profitability across multiple departments, including the Front Office, Housekeeping, Reservations, Laundry, and Security. As a key member of the leadership team, you will collaborate closely with the General Manager to maintain brand standards, enforce policy compliance, and develop a high-performing, hospitality driven, service-focused team. You will drive results through strategic forecasting, budgeting, labor management, and staff development, all while upholding the highest levels of hospitality and guest satisfaction. This is an exciting opportunity to lead a dynamic team, elevate operational standards, and make a lasting impact on the guest experience. If you’re a results-driven leader with a passion for hospitality, we’d love to hear from you. All candidates are required to undergo background check.

Requirements

Bachelor’s degree in Hospitality, Business Management, or related field preferred
Minimum of 5 years of leadership experience, including 2 years in a Rooms Division leadership role (or an equivalent combination of education and experience)
Strong leadership and team-building capabilities
Excellent verbal and written communication skills
Proven ability to independently solve problems and make sound decisions under pressure
Strong financial acumen with experience in budgeting, forecasting, and interpreting reports
Proficient in relevant hotel software and administrative systems
Highly organized, detail-oriented, and able to manage multiple priorities effectively
Flexible availability including nights, weekends, and holidays as needed
Ability to perform the essential job functions with or without reasonable accommodation

Nice To Haves

Bilingual preferred

Responsibilities

Oversees all day-to-day Front Office, Reservations, Housekeeping, Laundry, and Security operations.
Maintains high quality of hospitality service and operational excellence.
Leads daily operations and key initiatives for guest-facing departments within the Rooms Division by providing clear guidance, strategic direction, and hands-on leadership.
Oversees the activities of the Front Office Manager, Executive Housekeeper, Reservations, and Security teams to ensure effective communication, timely follow-up, and seamless handling of guest requests, issues, and special requirements.
Develops and implements training and SOPs to align to the Appellation standards for all new and existing team members to positively improve results in Guest Satisfaction, Compliance with Brand Standards, and Team Member Engagement.
Provides ongoing training and development to the Front Office Manager and Executive Housekeeper in team member management and revenue strategies, while overseeing departmental scheduling and actively engaging in daily operations to ensure compliance with established standards.
Conducts ongoing coaching, formal Performance Evaluations and disciplines staff when needed.
Resolves guest complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Oversees all inventory control procedures and inventory levels for housekeeping area and rooms and the honor bar.
Monitors all rooms systems to enhance team efficiency, guest feedback and revenue enhancement and labor management productivity metrics to develop actionable objectives to target goals.
Leads, attends, and participates in department specific meetings to coordinate and plans daily activities to support and provide guidance in hotel operations within the rooms division.
Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings).
Facilitates the coordination of marketing initiatives, sales site visits and special housekeeping requests, VIP reservations, etc. to deploy the team to deliver best in class hospitality.
Highly visible and interfaces with guests and customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.
Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
Solicits team member feedback, utilizes an “open door policy” and reviews team member satisfaction results to identify and address team member problems and concerns.