Rooms Coordinator

Pyramid Global Hospitality • Wesley Chapel, FL

7d • $18 - $18

About The Position

Saddlebrook Resort, a premier luxury resort and proud member of Pyramid Global Hospitality, is seeking a detail-oriented, highly organized, and guest-focused Rooms Controller to support Front Office and Housekeeping operations. This role plays a critical part in managing room inventory, coordinating room assignments, ensuring operational efficiency, and delivering exceptional guest experiences. At Saddlebrook Resort, we live our values of People First, Integrity, and Excellence, and our Rooms Controller serves as a key contributor in maintaining the high standards that define our resort as the Home of the Game Changers – Changing the Game.

Requirements

• Minimum of 1–2 years of Front Office, Rooms Division, or Housekeeping coordination experience preferred.
• Strong working knowledge of Property Management Systems (Opera, Lightspeed, or similar).
• Excellent organizational, communication, and problem-solving skills.
• Ability to multitask and perform effectively in a fast-paced environment.
• Flexible availability including weekends, evenings, and holidays.

Nice To Haves

• Prior experience in resort or luxury hospitality environment is strongly preferred.

Responsibilities

• Manage and control daily room inventory, assignments, and room status to maximize occupancy and operational efficiency.
• Coordinate closely with Housekeeping, Front Office, Engineering, and Reservations to ensure timely room readiness and availability.
• Monitor early arrivals, VIP arrivals, group blocks, special requests, and priority room assignments.
• Assist in balancing room inventory across resort areas and managing out-of-order and out-of-service room tracking.
• Support seamless guest arrival experiences by ensuring rooms are prepared according to guest preferences and brand standards.
• Partner with Front Desk and Guest Services teams to resolve room-related guest concerns promptly and professionally.
• Monitor special accommodations including accessibility needs, loyalty recognition, and service recovery opportunities.
• Serve as the primary communication liaison between Front Office and Housekeeping teams.
• Maintain accurate and real-time communication regarding room status changes, special cleaning priorities, and guest requests.
• Participate in daily operational meetings and provide room status updates and operational insight.
• Serve as a key point of contact for internal and external calls through the resort’s PBX system.
• Answer, route, and manage incoming calls efficiently while maintaining a professional and courteous tone.
• Coordinate communication between departments, dispatch guest requests, and ensure timely follow-up.
• Monitor emergency lines and follow established safety and communication protocols.
• Review room discrepancy reports and ensure timely resolution.
• Monitor housekeeping productivity reports and assist with operational planning.
• Ensure accuracy in room status updates within the Property Management System.
• Assist leadership with occupancy forecasting, room assignment strategies, and operational planning.
• Maintain compliance with company policies, brand standards, and safety protocols.
• Support asset protection and loss prevention procedures.
• Promote a safe, respectful, and professional work environment aligned with Pyramid Global Hospitality standards.

Benefits

• Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.
• In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed