Housekeeping Rooms Coordinator

Sonesta Resort Hilton Head Island, SC • Hilton Head Island, SC

1d

About The Position

Housekeeping Rooms Coordinator

Position Summary:
The Housekeeping Rooms Coordinator supports the daily operations of the Housekeeping Department to ensure efficient room readiness and exceptional guest service. This role acts as the key liaison between Housekeeping, Front Desk, and Engineering while maintaining accurate room status and smooth operational flow.

Requirements

• Hotel or housekeeping operations experience preferred
• Working knowledge of Opera, ALICE, and hotel communication systems
• Strong organizational and communication skills
• Ability to multitask in a fast-paced resort environment
• Detail-oriented with strong follow-up skills
• Flexible availability including weekends and holidays
• Ability to lift, carry, push, and pull up to 50 lbs

Responsibilities

• Coordinate daily housekeeping operations and room assignments
• Serve as liaison between Housekeeping, Front Desk, and Engineering
• Manage room status updates using Opera PMS
• Track and respond to requests and tickets in ALICE
• Communicate updates through Sonesta Connect
• Open, assign, monitor, and close housekeeping and engineering work orders
• Assist in closing the house and verifying all rooms are cleaned, inspected, and released
• Maintain housekeeping inventory and assist with ordering supplies and amenities
• Track and manage uniform inventory for housekeeping staff
• Support leadership with daily reports, priorities, and operational needs
• Ensure compliance with brand standards and cleanliness expectations
• Duties include, but are not limited to, the responsibilities listed above

Benefits

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees