Rooms Controller

Four Seasons Hotels and Resorts•Los Angeles, CA

About The Position

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A sun-filed urban oasis in the heart of Los Angeles stands a city icon, buzzing with the energy and excitement of one of the most diverse destinations in the world. When you’re not out roaming the Hollywood Hills, shopping on Rodeo Drive and exploring our city’s notable art museums, settle in and unwind at Four Seasons Hotel Los Angeles at Beverly Hills. Soak up the sun at our resort-style pool, savour award-winning Italian cuisine at Culina Ristorante and discover a new level of wellness at our Spa – or in the comfort of your very own guest room. Our Brand Promise At Four Seasons, life is richer when we truly connect to the people and world around us. Whether you work, stay, live, or discover with us, our purpose is to create impressions that last a lifetime. Our Promise to You We create a culture rooted in the Golden Rule—treating others as we wish to be treated—empowering our employees to deliver world‑class, intuitive, and personalized service. What Makes Us Unique For guests seeking a Los Angeles experience that feels polished and personal, Four Seasons Hotel Los Angeles at Beverly Hills reveals the city’s refined, effortless side. Set within a residential enclave, our property blends sophistication with vitality—balconied guestrooms, lush outdoor spaces, rooftop wellness and pool experiences, and culinary offerings that bring locals and travelers together. What We Expect Job duties include but are not limited to Room Allocation & Inventory Management Manage and assign room blocks based on guest preferences, VIP status, operational needs, and arrival patterns. Ensure the house is blocked 3–5 days out. Monitor room statuses in PMS and resolve discrepancies. Produce accurate daily inventory reports. Review daily arrivals and fulfill special requests. Housekeeping & Operational Coordination Partner with Housekeeping to ensure timely room readiness. Communicate last‑minute changes, extended stays, and urgent requests. Ensure VIP accommodations reflect preferences. Group & Event Room Management Collaborate with Sales and Events to manage group blocks. Handle group‑related communication in absence of Group Coordinator. Support group arrivals with accurate manifests. Front Desk Support & Guest Experience Support the Front Desk during peak periods by assisting with high volume check in and check out activity, helping manage lobby flow, and ensuring guests are greeted and assisted promptly to maintain seamless front‑of‑house operations. Provide clear, thoughtful explanations for room moves, upgrades, rate adjustments, and billing details, ensuring guests feel informed, valued, and confident in the service they receive. Assist with check ins, check outs, and guest inquiries as needed, offering personalized guidance, anticipating needs, and resolving questions efficiently while upholding Four Seasons standards of genuine hospitality. Understand and apply guest preferences to optimize room allocation for current arrivals as well as future reservations, ensuring a personalized and seamless guest experience. Collaborate with the CORE and Guest Experience departments to maintain accurate, up to date guest profiles, ensuring that room preferences, patterns, and historical details are consistently reflected in allocation decisions. Assist in allocating future bookings that include specific room requests such as bed type, floor preference, views, connecting rooms, or special configurations and ensure these requests are assigned with accuracy in the PMS. Manage the advance allocation of VIP guests, ensuring room assignments reflect their preferences and status, and confirming that these rooms remain vacant prior to arrival for thorough inspection and detailed preparation. Partner closely with Housekeeping, Front Office leadership, and CORE to ensure VIP rooms are inspected at the highest standard, including amenities, functionality, and any personalized touches based on guest history. Maintain forward looking room assignment strategies that support both operational efficiency and high level personalization, ensuring future day allocations remain accurate, balanced, and aligned with departmental priorities. Proactively identify guest impact opportunities by reviewing upcoming arrivals, ensuring that special occasions, repeat guests, and high value travelers receive elevated attention and thoughtful placements. Revenue Optimization & Upsell Support Allocate rooms efficiently to maximize inventory flexibility, ensuring the hotel is positioned to capture additional revenue opportunities through reservation creation and upsells. Monitor room category availability and strategically preserve higher‑value inventory (such as suites) to support same day upgrades and upsell opportunities at arrival. Identify upsell potentials in advance by reviewing upcoming arrivals, guest history, and available premium inventory, and communicate opportunities to the Front Desk. Ensure suite and premium category rooms are intentionally held, when feasible, to support successful arrival day upsell conversations. Collaborate with Front Desk, Reservations, and Revenue Management to align room allocation with forecasted demand patterns and upsell targets. Support onsite upsells conversion efforts by ensuring upgraded rooms are clean, inspected, available, and ready for immediate assignment. Systems & Administration Operate PMS and hotel systems. Maintain documentation for room allocations. Identify process improvement opportunities.

Requirements

Minimum 1 year hotel front desk or rooms experience.
Strong guest‑service orientation.
Ability to multitask and prioritize.
Proficiency in Microsoft Office; Opera/HotSOS preferred.
Strong communication and collaboration skills.

Responsibilities

Manage and assign room blocks based on guest preferences, VIP status, operational needs, and arrival patterns.
Ensure the house is blocked 3–5 days out.
Monitor room statuses in PMS and resolve discrepancies.
Produce accurate daily inventory reports.
Review daily arrivals and fulfill special requests.
Partner with Housekeeping to ensure timely room readiness.
Communicate last‑minute changes, extended stays, and urgent requests.
Ensure VIP accommodations reflect preferences.
Collaborate with Sales and Events to manage group blocks.
Handle group‑related communication in absence of Group Coordinator.
Support group arrivals with accurate manifests.
Support the Front Desk during peak periods by assisting with high volume check in and check out activity, helping manage lobby flow, and ensuring guests are greeted and assisted promptly to maintain seamless front‑of‑house operations.
Provide clear, thoughtful explanations for room moves, upgrades, rate adjustments, and billing details, ensuring guests feel informed, valued, and confident in the service they receive.
Assist with check ins, check outs, and guest inquiries as needed, offering personalized guidance, anticipating needs, and resolving questions efficiently while upholding Four Seasons standards of genuine hospitality.
Understand and apply guest preferences to optimize room allocation for current arrivals as well as future reservations, ensuring a personalized and seamless guest experience.
Collaborate with the CORE and Guest Experience departments to maintain accurate, up to date guest profiles, ensuring that room preferences, patterns, and historical details are consistently reflected in allocation decisions.
Assist in allocating future bookings that include specific room requests such as bed type, floor preference, views, connecting rooms, or special configurations and ensure these requests are assigned with accuracy in the PMS.
Manage the advance allocation of VIP guests, ensuring room assignments reflect their preferences and status, and confirming that these rooms remain vacant prior to arrival for thorough inspection and detailed preparation.
Partner closely with Housekeeping, Front Office leadership, and CORE to ensure VIP rooms are inspected at the highest standard, including amenities, functionality, and any personalized touches based on guest history.
Maintain forward looking room assignment strategies that support both operational efficiency and high level personalization, ensuring future day allocations remain accurate, balanced, and aligned with departmental priorities.
Proactively identify guest impact opportunities by reviewing upcoming arrivals, ensuring that special occasions, repeat guests, and high value travelers receive elevated attention and thoughtful placements.
Allocate rooms efficiently to maximize inventory flexibility, ensuring the hotel is positioned to capture additional revenue opportunities through reservation creation and upsells.
Monitor room category availability and strategically preserve higher‑value inventory (such as suites) to support same day upgrades and upsell opportunities at arrival.
Identify upsell potentials in advance by reviewing upcoming arrivals, guest history, and available premium inventory, and communicate opportunities to the Front Desk.
Ensure suite and premium category rooms are intentionally held, when feasible, to support successful arrival day upsell conversations.
Collaborate with Front Desk, Reservations, and Revenue Management to align room allocation with forecasted demand patterns and upsell targets.
Support onsite upsells conversion efforts by ensuring upgraded rooms are clean, inspected, available, and ready for immediate assignment.
Operate PMS and hotel systems.
Maintain documentation for room allocations.
Identify process improvement opportunities.