Rooms Controller

Sage Hospitality • San Francisco, CA

4d

About The Position

The YOTEL San Francisco is seeking a Rooms Controller to join our team in serving guests with creativity and passion! Work where you belong! Set in one of the most historic buildings in the city, YOTEL San Francisco’s Tenderloin area offers a wealth of arts and culture experiences including the Golden Gate Theatre only a few steps away. A great location for exploring the city, tour the sights via the famous cable cars via located adjacent to the hotel. As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences. We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We’re not afraid to forge our own path. After all, it’s what industry leaders do. That’s why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it’s really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us! The Rooms Controller is responsible for the maintaining and coordinating the day-to-day operation of the Front Desk with regard to room inventory; organizing guest room moves; controlling sell-out days and supervising upgrades.

Requirements

• Minimum of 4 year college degree or equivalent
• A minimum of two years’ experience in Rooms Operations.
• Must be able to understand and follow verbal/written instructions and communicate both verbally and in writing.
• Possess excellent verbal and written communication skills.
• Ability to work independently, without direct supervision or as part of a cohesive team.
• Ability to think clearly, analyze and resolve problems, while exercising good judgment
• Multilingual skills are preferred
• Portray a professional image and personality exuding confidence and leadership skills.
• Ability to conduct oneself in a discrete manner in all guest areas
• Must be able to lift up to 50lbs. continually throughout shift.
• Must be able to push, pull and move levers, equipment and furniture throughout shift.
• Must be able to work with arms raised above head throughout an shift.
• Must be able to maneuver fully loaded maid cart, weighing up to 50lbs., through hallways and into/out of closets during entire work day.

Nice To Haves

• Luxury hospitality experience is preferred.

Responsibilities

• Works closely with front office, engineering, reservations, sales and housekeeping departments to ensure all rooms details are accurate and complete.
• Confers with all appropriate management regarding handling of groups, unusual circumstances, or special requests.
• Ensures that special reservations and accommodations are handled properly, with no errors.
• Blocks group rooms, daily rooms and special request rooms.
• Maintains a room pool from which rooms may be pulled for early arrivals and special requests.
• Coordinates the status of out of order rooms with the Engineering Department.
• Block early arrivals, special needs guests, & VIP’s
• Orchestrate room moves, communicate & expedite guests waiting for rooms
• Review all group resumes & ensure all appropriate information is communicated to associates
• Approach all encounters with guests and associates in a professional and personalized manner.
• Actively participates in daily briefings and meetings
• Understand and communicate promotions and enhancements effectively with Service Professionals and guests
• Performs other duties as assigned, requested or deemed necessary by management.

Benefits

• Medical, dental, & vision insurance
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Paid time off for vacation, sick time, and holidays
• Eligible to participate in the Company’s 401(k) program with employer matching
• Employee Assistance Program
• Tuition Reimbursement
• Great discounts on Hotels, Restaurants, and much more.
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level