Rooms Controller

Marriott Vacations Worldwide•San Diego, CA

About The Position

At Marriott Vacations Worldwide (MVW) , we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Rooms Controller at MVW , you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. Where great benefits lead to a life fulfilled . Competitive Pay Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities Benefit Eligibility will vary by position S ite Specific Perks Department celebrations Associate Appreciation Week Monthly associate recognition and reward programs Stipend for work shoes Monthly phone stipend As a Rooms Controller, a typical day will include: Assigns a room according to guest requests and preferences whenever possible. Reviews/Tracks/Accommodates requests for room/check-out changes when possible. Performs duplicate reservation checks; block rooms. Confirms reservations and cancellations. Communicates to appropriate staff that there are guests who are waiting for an available room. Organizes and coordinates check-in/pre-registration procedures for arriving groups. Reviews requests for late check-outs and approves according to occupancy. Guest Experience and Company Standards Welcome and greet guests and anticipate and address their needs. Interact with colleagues and guests professionally and promptly. Contribute to team goals. Always follow company policies and safety procedures.

Requirements

Available to work various shifts, holidays, and both weekend days.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time .
Lift/Carry/Push/Pull Items that Weigh up to 10 lbs without assistance .
Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Responsibilities

Assigns a room according to guest requests and preferences whenever possible.
Reviews/Tracks/Accommodates requests for room/check-out changes when possible.
Performs duplicate reservation checks; block rooms.
Confirms reservations and cancellations.
Communicates to appropriate staff that there are guests who are waiting for an available room.
Organizes and coordinates check-in/pre-registration procedures for arriving groups.
Reviews requests for late check-outs and approves according to occupancy.
Welcome and greet guests and anticipate and address their needs.
Interact with colleagues and guests professionally and promptly.
Contribute to team goals.
Always follow company policies and safety procedures.