Rooms Controller

Hyatt•Louisville, KY

10d

About The Position

The Rooms Controller will work in partnership with Revenue Management, Front Desk and other operational departments with a focus on managing the hotel's room inventory to maximize both revenue and quality service levels for guests.

Requirements

Typically requires a high school diploma and 2 to 4 years of experience.
Performs work under general supervision.
Handles moderatelyplex issues and problems, and refers moreplex issues to higher-level staff.
Possesses solid working knowledge of subject matter.
May provide leadership, coaching, and/or mentoring to a subordinate group.

Responsibilities

Ensure the hotel is set up for success by appropriately blocking guestrooms and balancing room types to enhance revenue opportunities and deliver GPS.
Block VIPs and identified members into upgraded room types while allocating the proper number of rooms to be reserved for upgrades performed by the front desk that generate revenue.
Manage Out of Order and Out of Service room's inventory, following up with departments such as Housekeeping, Engineering, and Front Desk and updating Revenue Management team.
Actively participate in Group Strategy meetings to ensure group inventory is managed accordingly, down to the room type level.
Ensure inventory across Property Management System (Galaxy), Revenue Management System (ROS) and Central Reservations System (Valhalla) are in balance and take corrective action in the event of variances.
Any task as assigned by Revenue Management or Hotel Leadership team.