Room Supervisor

QUINAULT BEACH RESORT AND CASINO•Hogans Corner, WA

10d•$20 - $24•Onsite

About The Position

Responsible for the efficient cleaning of guest rooms by the Housekeeping Staff. He/she must ensure that rooms are maintained to set standards of cleanliness and ready for guest accommodations.

Requirements

Must be 18 years of age.
High school diploma or equivalent
One (1) year of supervisory experience
Two (2) years of progressive housekeeping experience in a hotel or a related field required.
Ability to professionally deal with difficult situations and people.
Ability to adjust to schedule changes and cover shifts on short notice.
Ability to communicate effectively with the public and other employees.
Read, write and speak English fluently.

Nice To Haves

Six (6) months supervisory experience in a housekeeping department.

Responsibilities

Provide excellent customer service for all internal and external customers of the Casino operations at all times and in all activities.
Establish and maintain effective working relationships with all internal and external customers of the Quinault Beach Resort and Casino operations.
Develop solutions for customer concerns and continual focus on customer service as our top priority.
Approach all encounters with guests and employees in a friendly, service-oriented manner.
Prepare Room Attendants’ daily assignments in the absence of Executive Housekeeper.
Inspect all rooms assigned to Room Attendants in his/her section of the Hotel on a daily basis.
Notify Room Attendant of any deficiencies found in the room and note on the attendant’s board. Return Room Attendant to correct deficiencies when applicable.
Re-inspect corrected room.
Submit maintenance reports/requests to Engineering Department.
Confer with Front Office regarding information about discrepant rooms via phone or in person.
Physically check discrepant rooms to ascertain status.
Inspect Room Attendant’s cart/sign board at the end of the Attendant’s shift.
Comply at all times with QBR&C standards and regulations to encourage safe and efficient resort operations.
Maintain a neat and organized work area.
Clean guest rooms when needed.
Enter room status into departmental computer.
Attend mandatory meetings.
Adhere to all QBRC Personnel Policies, Title 97, TERO Policies and Procedures, Department Standard Operating Procedures, Internal Controls Policies, Washington State Compact, Title 70, Bank Secrecy Act, Internal Policy.
Maintain strict department security, confidentiality, and quality to meet professional standards of the department.
The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Management Team.
Job functions are subject to possible modification to reasonably accommodate management changes and requests. This job description in no way states or implies that these are the only tasks to be performed by the employee occupying this position. Employees will be required to follow any job-related tasks requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an employment relationship and one of primary functional expectations.