Room Service Server (AM Shifts - Full Time) - InterContinental Houston

InterContinental Hotels Group•Houston, TX

54d

About The Position

JOB OVERVIEW: Deliver room service food & beverage orders to guest rooms; also assist in the maintenance of room service area and equipment. At InterContinental Hotels & Resorts we want our guests to feel special, cosmopolitan and In the Know which means we need you to: Be charming by being approachable, having confidence and showing respect. Stay in the moment by understanding and anticipating guests' needs, being attentive and taking ownership of getting things done. Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

Requirements

Basic reading, writing and math skills and food service experience with general knowledge of restaurant operations
Carrying or lifting items weighing up to 50 pounds
Moving about the kitchen
Handling food objects, products and utensils
Bending, stooping, kneeling
Communication skills are utilized a significant amount of time when interacting with guests, cooks, and supervisor.
Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
Basic math skills are frequently used when handling cash and credit.
May be required to work nights, weekends, and/or holidays.

Responsibilities

Complete guest payment transactions as outlined in cash and charge procedures. Document legibly the guest's order information on guest checks.
May answer room service phones and record orders; utilize up-selling techniques to increase sales.
Promote teamwork and quality service through daily communication and coordination with other departments. Coordinate VIP deliveries with appropriate departments.
Alert Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
Delivers and serves food and beverages to hotel guest's room; set up and serve the order in the guest's room according to specifications and standards.
Describe all menu items; methods of preparation and prices as needed. Work within policy to accommodate guest's special food requests.
Perform set-up and closing side-work; stock service station, make coffee, etc. Preset trays as necessary; prepare flatware "roll-ups".
May be required to retrieve trays from guest rooms and hallways within prescribed time period.
May assist with other duties as assigned.