Room Service Order Taker - The Langham, Boston

Langham Hospitality Group

2d•$32 - $32

About The Position

The Langham, Boston is one of the city’s most historic hotels and one of the most iconic luxury hotels in the US. You will be working with a passionate & talented Food & Beverage team to drive excellence in guest experience and the overall success of the Room Service Department, by delivering high standards in guest experience & colleague engagement in alignment with the culture and values of Langham Hospitality Group.

Requirements

High School Diploma or equivalent required.
Minimum 1 year of experience in food & beverage, hospitality, or customer service preferred.
Strong communication skills, both verbal and written, with proficiency in English.
Ability to multitask and remain composed in a fast-paced environment.
Knowledge of food and beverage terminology and upselling techniques.
Strong problem-solving skills and ability to anticipate guest needs.
Proficiency in computer systems, including basic office applications.
Legally authorized to work in the United States

Nice To Haves

Experience with Micros POS or other hospitality-related order management systems is a plus.

Responsibilities

Answer in-room dining calls with courteous and efficient telephone etiquette, ensuring all order details are recorded accurately.
Describe menu selections, including ingredients, preparation methods, and potential allergens, to assist guests in making informed choices.
Take and process food and beverage orders promptly using the hotel’s POS system, ensuring all special requests and dietary needs are communicated to the kitchen.
Confirm orders with guests and ensure accurate coordination with servers for timely delivery.
Follow up with guests post-delivery to ensure satisfaction and promptly address any concerns.
Coordinate and track VIP and special amenity orders, ensuring timely preparation and delivery in alignment with guest preferences.
Maintain updated knowledge of menu offerings, seasonal changes, promotions, and availability of items.
Accurately process all guest charges, gratuities, and discounts while ensuring proper billing procedures.
Dispatch room service servers efficiently to handle deliveries and guest requests.
Monitor and maintain stock of necessary supplies in the order-taking area.
Maintain cleanliness and organization in the Room Service office and ensure proper storage of paperwork and records.
Work closely with kitchen staff, servers, Front Office, and Housekeeping to ensure smooth coordination of in-room dining operations.
Respond promptly to guest requests via HotSOS and other communication systems.
Participate in regular department meetings and training sessions to stay updated on operational improvements and service standards.
Assist with HACCP log maintenance and compliance with food safety regulations.
Adhere to all Langham, Forbes, and brand service standards.
Ensure professional, friendly, and engaging service at all times.
Maintain flexibility to work various shifts, including nights, weekends, and holidays.
Assist in other F&B operations when required, ensuring seamless team collaboration.