Room Service / Dining Room Attendant FT AM and PM $12hr - Marriott Crabtree, Raleigh, NC

Concord Hospitality Enterprises•Raleigh, NC

2h•$12•Onsite

About The Position

We are hiring a Food Runner who can also help with attending the dinning room! We are looking for people that have a passion to serve others! Working at our food service outlets means you are many times the first or last greeting our guest receives in the day! Your friendly smile and cheerful customer service attitude sets the tone for our guests to enjoy what the day brings to them. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. As a Room Service Server you must love to make people smile, have a welcoming nature and like working in a face paced environment. Serving is in your blood and delivering a great meal and presenting it to your room guests makes you happy! Our guests will expect you to be a food & beverage professional using formal greetings as you arrive, explaining the meal provided and offering up any additional information needed to make the guest’s stay memorable. Our Room Service Servers must know and follow the hotel’s established safety and security polices and procedures. Anticipate problems and notify management as needed.

Requirements

Passion to serve others
Friendly smile and cheerful customer service attitude
Keen sense of being proactive, responsive and caring
Enjoy engaging with others
Winning personality and high sense of responsibility
Love to make people smile
Welcoming nature
Like working in a face paced environment
Serving is in your blood
Delivering a great meal and presenting it to your room guests makes you happy
Be a food & beverage professional using formal greetings as you arrive, explaining the meal provided and offering up any additional information needed to make the guest’s stay memorable
Know and follow the hotel’s established safety and security polices and procedures
Anticipate problems and notify management as needed
ServSafe certificate/alcohol training is required

Responsibilities

Performs guest service in hotel guest rooms and can be utilized in the main dining room as needed or bistro or food service outlet areas.
Ensure that all food is delivered at proper temperature by having a responsive attention to orders ready for delivery from the kitchen.
Deliver orders including all necessary utensils, dishware and added condiments.
Cheerfully serves guests, explains the contents of the meal as well as checks for satisfaction.
Has thorough knowledge of all food and beverage items, correct plate presentation, and temperature controls.
Maintains a calm demeanor during periods of high volume or unusual events
Make decisions and solve problems in the interest of 100% guest satisfaction
Carefully monitors the operation of the F&B outlet and assists the manager in identifying and solving present and potential guest problems
Concord and Brand operational policies and procedures, including safety and security, to ensure the safety of all employees and guests during each shift
Maintains a clean and organized workspace
Maintains regular and punctual attendance
Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
Engage with and understand our guests, including discovering and responding to guest needs through clear and pleasant communication
Available to perform many different tasks within the hotel kitchen during each shift