Room Service Attendant
About The Position
The Hard Rock Hotel & Casino isn't just about the casino floor or the stage-it's about the A-list experience we bring to every single guest, even in the privacy of their room. We're looking for an energetic, service-driven individual to join our crew as a Room Service Attendant! What You'll Be Rocking: The Spotlight: Be the welcoming face and voice of our service, answering calls promptly and taking accurate food and beverage orders. The Gig: Get meals from the kitchen to the guest's door on time and with a professional flourish. The Encore: Handle the financial finale-processing payments and ensuring every transaction is accurate. The Stage Prep: Maintain a super clean and sanitary workstation, menus, and tools. If you have a knack for service excellence, a commitment to teamwork, and the drive to bring an amazing first and last impression to every guest, we want to speak with you!
Requirements
- High School Diploma or General Education Degree (GED), or an equivalent combination of education and experience. This is an entry-level position with little to no previous work experience required.
- Ability to obtain a food handler's card.
- Ability to obtain a state-issued Alcoholic Beverage License.
- Requires lifting objects up to 50 lbs.
- Flexibility to work varied shifts, including weekends and holidays, in a setting that may include exposure to second-hand smoke and crowd noise.
Responsibilities
- Takes food and beverage orders from the kitchen to guest rooms.
- Ensures meal is received in a timely manner.
- Ensures all guests have a fantastic first and last impression through outstanding guest service relations.
- Maintains cleanliness of workstation, menus and all other tools necessary for the position.
- Answers the telephone and provides excellent phone etiquette.
- Performs financial transactions and processes guest payment for the goods and services delivered.
- Upholds a safe and sanitary work environment.
- Promotes the Big Six; encourages a fun, friendly, quick, comfortable, clean, and safe environment.
- Performs other job-related duties as assigned.
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What This Job Offers
Career Level
Entry Level
Industry
Accommodation
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
