Room Service Assistant - Sanford Medical Center - PT

Sanford Health•Fargo, ND

21h•Onsite

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. This position performs a variety of duties involved with food service for patients, serving meals and snacks in a professional manner. The role ensures rotation of floor supplies and maintains supplies up to PAR (Periodic Automatic Replenishment) levels. It involves delivering appropriate room service menus to patients, instructing them on meal ordering systems, and assessing their ability to utilize the system. The assistant communicates effectively with nursing staff, nutrition techs, dietitians, and call center staff, using computerized diet sheets and accessing the patient computer system. They retrieve completed meals, record intake and calorie count information, and maintain compliance with HACCP guidelines. The role also includes obtaining, transcribing, and processing meal orders from patients and visitors over the telephone, verifying that orders meet diet parameters, and providing appropriate menus. Excellent customer service skills, listening skills, and effective communication with co-workers, supervisors, and nursing staff are essential, as is establishing effective working relationships and evaluating and maintaining quality control standards.

Requirements

Possesses excellent customer service skills continuously.
Displays listening skills and effectively communicates with co-workers, supervisors and nursing staff.
Establishes effective working relationships with co-workers, supervisors and nursing staff.

Nice To Haves

Direct customer service experience preferred.
Previous food service experience and/or work with therapeutic diets preferred.

Responsibilities

Performs a variety of duties involved with food service for patients.
Serves meals and snacks to patients in a professional manner.
Ensures rotation of floor supplies and maintains supplies up to PAR (Periodic Automatic Replenishment) levels.
Delivers appropriate room service menus to patients, instructing patients on meal ordering systems.
Assesses patients’ ability to utilize the meal order system.
Communicates effectively, timely and often with nursing staff, nutrition techs, dietitians and call center staff.
Uses computerized diet sheets, accesses patient computer system, and retrieves completed meals from patients' rooms and records intake and calorie count information.
Maintains compliance with all Hazardous Analysis and Critical Control Point (HACCP) guidelines.
Obtains, transcribes and processes meal orders from patients and visitors over the telephone, verifying that meal orders meet diet order parameters.
Provides appropriate menu for diet.
Evaluates and maintains quality control standards.