Room Quality Specialist/Inspector
About The Position
At Breckenridge Grand Vacations, we believe in Sharing Smiles by creating unforgettable experiences for every guest and owner. As a Room Quality Supervisor / Inspector, you’ll be the guardian of excellence, ensuring every room and common area meets our highest standards of cleanliness, comfort, and functionality. You’ll embody our End of Line philosophy by taking ownership of every issue, resolving it with care, and never passing the problem along. From inspecting units to coaching housekeeping staff, your meticulous eye and proactive approach will Close the Loop on guest concerns, ensuring nothing falls through the cracks. This role is perfect for a detail-oriented leader who thrives in a fast-paced environment, loves empowering teams, and takes pride in delivering GRAND vacations. If you’re passionate about quality, service, and making every space feel like a welcoming retreat, we’d love to meet you!
Requirements
- High school diploma or GED.
- Minimum 1 year of experience in housekeeping, resort operations, or a related field.
- Ability to perform physical tasks (lift to 50 lbs., stand/walk for extended periods, push carts up to 200 lbs.).
- Strong attention to detail and problem-solving skills.
- Basic computer proficiency (Microsoft Outlook, Word, Excel).
- Fluent in English (verbal and written).
- Willingness to work flexible hours, including weekends/holidays.
Nice To Haves
- 1+ year of leadership/supervisory experience (training, coaching, or performance tracking).
- Spanish language proficiency (verbal/written).
- Experience with inventory management or maintenance coordination.
- Basic handyman skills (e.g., touch-up painting, minor repairs, staining).
- Knowledge of OSHA safety standards (e.g., chemical labeling, SDS).
- Previous work in a high-volume resort or hotel environment.
Responsibilities
- Inspect units using checklists to ensure cleanliness, functionality, and proper inventory levels.
- Identify and resolve issues (e.g., repairs, restocking, touch-ups).
- Train, coach, and supervise housekeeping staff, reinforcing policies and productivity standards.
- Provide feedback and track performance.
- Assist with scheduling, inventory counts, and reporting maintenance issues.
- Ensure compliance with safety protocols (e.g., OSHA chemical labeling).
- Act as the "end of the line" for resolving guest/owner concerns, ensuring timely room readiness and seamless communication with the Front Desk.
- Proactively improve systems, organize storage areas, and oversee special tasks (e.g., room moves, deep cleans).
Benefits
- Health, vision, and dental insurance plans
- Company-paid life insurance coverage
- Voluntary Life and Accidental Death/Dismemberment Insurance
- HSA and FSA-Dependent Care Accounts
- Retirement plan
- Generous paid time off (PTO) and sick leave to support work-life balance
- Volunteer Time Off - Paid opportunities to give back to Summit County
- Bereavement leave
- Biannual bonuses
- Tuition Reimbursement Program
- Employee Wellness programs to support physical and mental health
- Lifestyle perks: Ski/Rec center pass loan programs, lodging and gear discounts, sporting/concert event tickets, pet insurance partner discounts and access to Summit Medallions: Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via owners’ program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
