Room Inspector

BACK OF HOUSE SOLUTIONS LLC•Koloa, HI

About The Position

BOH Concepts is one of the leading outsourced service providers for many luxury resorts' housekeeping and cleaning maintenance partners. We are committed to reinventing Hospitality Solutions with a diverse workforce and smarter workflows. Irrespective of your background and education, BOH Concepts is ready to welcome you to our growing team to help service our clients at high-end hotels and resorts. Join our team and help us solve tomorrow's problems today! Job Description: Job Summary: 1. Inspect all assigned guest rooms daily to ensure quality service, including "special clean" items and equipment. 2. Train and monitor room attendants in their daily responsibilities to ensure that house rules, safety rules, security procedures, and housekeeping procedures and standards are achieved. 3. Respond to guest inquiries courteously, resolve issues professionally, and promptly report lost/missing guest possessions. 4. Update management on the progress and status of each area of responsibility; complete required forms and reports; notify laundry of linen requirements for early check-out rooms. 5. Promptly report any unsafe, broken, or missing furnishings, equipment, or fixtures to management. 6. Assist with cleaning rooms during peak periods or without Room Attendants. 7. May assume the responsibilities of the Executive Housekeeper and/or Housekeeping Supervisor in his/her absence.

Requirements

Sound working familiarity with safety and security procedures, guidelines, and ability to operate commercial housekeeping equipment safely.
Ability to read and understand written instructions for housekeeping tasks.
Basic supervisory skills.
Good command of the English language; second language proficiency desirable
Excellent time management skills and ability to multi-task and prioritize work
Ability to maintain customer focus
Excellent organizational and planning skills
Excellent interpersonal skills.
Ability to work well in a team environment.
Ability to follow corporate and brand standards and procedures.
High School education is desirable but not required.
1+ years of experience as an Inspector or a comparable position is desirable.
Minimum training required per year as assigned by the company.
Any additional training required by the manager.

Responsibilities

Inspect all assigned guest rooms daily to ensure quality service, including "special clean" items and equipment.
Train and monitor room attendants in their daily responsibilities to ensure that house rules, safety rules, security procedures, and housekeeping procedures and standards are achieved.
Respond to guest inquiries courteously, resolve issues professionally, and promptly report lost/missing guest possessions.
Update management on the progress and status of each area of responsibility; complete required forms and reports; notify laundry of linen requirements for early check-out rooms.
Promptly report any unsafe, broken, or missing furnishings, equipment, or fixtures to management.
Assist with cleaning rooms during peak periods or without Room Attendants.
May assume the responsibilities of the Executive Housekeeper and/or Housekeeping Supervisor in his/her absence.