Room Inspector

Churchill Downs Inc.•Louisville, KY

48d•Onsite

About The Position

Derby City Gaming & Hotel boasts nearly 1,300 of the latest games, two grab-n-go restaurants, Oliver's steakhouse, Kentucky Derby-themed hotel and live music every weekend. The newly expanded Derby City Gaming & Hotel was voted one of the "Best Places to Work in Greater Louisville" by Louisville Business First. JOB SUMMARY Perform any combination of cleaning duties to maintain the hotel rooms, and the restrooms in the hotel.

Requirements

High school diploma or equivalent.
Ability to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Valid gaming license.

Nice To Haves

Previous supervisory responsibility preferred.

Responsibilities

Ensure employees are at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
Inspect all rooms assigned to Room Attendants on a daily basis to ensure that standards and productivity levels are being met and maintained.
Notify Room Attendant(s) of any deficiencies found in the room and note on the attendant's board. Ensure the Room Attendant returns to the room to correct the deficiency, when applicable. Re-inspect the corrected room.
Ensure records of daily assignments are completed, signed off and turned into the Room Attendant Office daily.
Maintain key control.
Communicate with Welcome Desk regarding information about discrepant rooms. Physically check the room to determine status.
Handle items for "Lost and Found" according to the standards.
Carry an active pager/radio to maintain contact with the Welcome Desk and/or Engineering.
Oversee the daily assignment of duties, ensuring each Room Attendant and House Attendant carries a work assignment.
Monitor cleanliness and orderliness of Room Attendants' carts, linen closets, control closets, stairways and landings.
Report on progress of all out-of-order rooms under the Room Attendant's supervision to the Front Office Manager according to hotel standards.
Initiate work orders for repairs and maintenance; follow through on each work order until completed.
Oversee training of Room Attendants.
Ensure completion of regular maintenance and cleaning projects on a biannual basis.
Assist Room Attendant Management in preparation of Standard of the Week.
Monitor all V.I.P.'s, special guests and requests.
Ability to stand during entire shift.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with DCG & Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Maintain a warm and friendly demeanor at all times