Room Inspector

Little River Casino Resort•Eastlake, MI

50d•Onsite

About The Position

The Room Inspector is responsible for ensuring that quality and productivity standards are met by Housekeepers through continuous inspections and daily coaching. This role involves inspecting all rooms and public areas to maintain cleanliness standards, reinforcing proper cleaning techniques, and possessing knowledge of cleaning products and chemicals. The inspector will also assist in laundry and room cleaning as needed for training or business demands, manage weekly inventory of linen and supplies, and ensure cleaning carts and storage areas are organized. Communication with the Hotel Front Desk and Housekeeping staff regarding room discrepancies is essential, as is following up on maintenance issues with engineering to protect resort assets and ensure a safe environment. The position also requires compliance with accident and loss prevention programs, health/sanitation standards, and investigation of new cleaning methods. The Room Inspector contributes to creating a fun and exciting entertainment experience for guests and a supportive work environment for team members.

Requirements

None (Education)
2 years' experience in hotel housekeeping and/or a janitorial experience
At least 18 years of age
Basic computer skills with experience in word processing, databases, and spreadsheets
Basic organizational, written and verbal communication skills
Guest service, interpersonal and teamwork skills necessary to maintain quality service delivery
Accurate and detail-oriented
Basic problem-solving skills
Maintain high confidentiality
Independently manage multiple tasks in a professional manner
Ability to work independently with minimal supervision
Ability to work cooperatively with all departments
Ability to operate most office equipment (computer, fax, copier, etc)
Accountable - Accept responsibility and account for actions
Collaborate - Ability to work with team members and management team to improve the gaming environment and continue to create a fun and exciting entertainment culture for our guests
Communication – Clearly, concisely, and professionally use verbal and written skills with guests, team members, management team and vendors
Guest Orientation - Establishes and maintains long-term guest relationships, building trust and respect by consistently meeting and exceeding expectations in a professional and ethical manner
Confidential - Will maintain and abide to the highest standards of confidentiality pertaining to team member, department, LRCR, and guest information
Detail Oriented – Ability to pay attention to the minute details of a given project or task
Diversity – Work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type
Emotional Intelligence - Able to keep your emotional intelligence skills present and accessible, including thought and emotion control, emotional barriers, a flexible mindset and be conscious of and in alignment with the organization's core values
Empathetic – Appreciates and sensitive to the feelings of others
Ethical - Demonstrates conduct conforming to the highest-level set of values and accepted standards
Interpersonal skills - Able to work effectively with guests, team members, management team, and vendors
Judgment - Makes well-reasoned and timely decisions based on careful, objective review and informed data
Organized – Possesses the trait of being organized and follows a systematic method of performing a task
PC skills - Demonstrates proficiency in PC hardware, software and applications as required
Policies & Procedures - Demonstrates thorough, accurate, working knowledge and supportive attitude of all organizational policies, procedures, guidelines, and systems
Problem Solving – Understands and identifies existing and potential departmental problems / issues by obtaining relevant input, information and data and objectively evaluates and develops recommendations, develops, and evaluates alternative course of action, selects correct course, and follows up
Professional Attitude – Value, motivate and appreciate each individual you interact with in your office, your department(s), the Casino, the community and all of our guests
Reliable – Is dependable and trustworthy
Respectful and Honest / Acts with Integrity - Is truthful and credible in the workplace with team members, management team, guests, and vendors
Passing a pre-employment drug test excluding marijuana
Passing Resorts background check to meet the employment eligibility requirements
Successfully completing a 90-day introductory period.
Individual must not have been charged or released from employment or involved in anything which could be considered a liability to the Resort, e.g. harassment, theft, violence, or integrity issues.

Nice To Haves

Working experience in laundry, inventory control shall be preferred
Experience working with a Tribally run casino and/or resort preferred

Responsibilities

Responsible for all room inspections and public areas to ensure they meet standards of cleanliness.
Meets hotel standards for the number of rooms inspected daily.
Reinforces proper cleaning techniques and have knowledge of all cleaning products, chemicals, and their hazards.
Assist in laundry and room cleaning when necessary to train new personnel or as business and staffing needs dictate.
Completes weekly inventory to ensure the hotel maintains par levels in linen and supplies.
Ensure all cleaning carts and storage areas are properly stocked, cleaned, and organized.
Communicates any room discrepancies to the Hotel Front Desk, Housekeeping staff in a timely manner.
Refers and follows up on maintenance issues, problems with engineering to protect Little River Casino Resort assets and ensure a safe, accident-free environment for our guests and team members.
Ensure compliance with accident and loss prevention programs and health/sanitation standards/regulations to achieve a high level of cleanliness and guest satisfaction.
Investigates new and improved cleaning instruments and methods.
Maintains knowledge of SDS and where the book is located within the Hotel department.
Must satisfactorily complete all training assigned by the Resort.
Must adhere to safety rules and regulations of the Little River Casino Resort and of the Hotel department.
Other duties as assigned.