Room Divisions Operations Manager (Full Time) - Hacienda Hotel by Best Western Old Town San Diego
About The Position
At the historic Hacienda Hotel Old Town, we don't just operate a hotel, we create experiences.We are seeking a hands-on, highly operational Room Division Operations Manager to lead the execution of our Front Desk, Housekeeping, Maintenance, and Driver/Transportation teams. This is not a desk role. This is for a leader who: Walks the property Owns the details Drives execution Holds teams accountable And ensures every room, every space, and every guest touchpoint is ready, clean, functional, and exceptional If you thrive in a fast-paced environment where no two days are the same, and you take pride in turning operational complexity into seamless guest experiences, this is your role.
Requirements
- 3+ years of hotel operations leadership experience
- Strong background in Rooms Division (Front Desk, Housekeeping, or Maintenance)
- Proven ability to manage multiple departments and priorities simultaneously
- Strong leadership presence - able to coach, hold accountability, and lead by example
- Highly organized with strong attention to detail
- Comfortable working in a hands-on, fast-moving environment
Nice To Haves
- Experience using systems like Quore or similar work order platforms preferred
Responsibilities
- Owning Daily Rooms Division Execution
- Oversee day-to-day operations across Front Desk, Housekeeping, Maintenance, and Drivers
- Ensure rooms are guest-ready, accurate, and aligned across departments
- Act as the central operational leader driving communication and follow-through
- Support guest recovery related to room condition, cleanliness, maintenance, or transportation
- Driving Quore & Operational Accountability
- Own all Quore work orders and task management
- Ensure issues are prioritized, completed, and properly documented
- Identify recurring issues and escalate trends
- Audit completed work for quality and consistency
- Protecting the Asset (Rooms, Property & Transportation)
- Oversee Preventative Maintenance (PM) programs for rooms, equipment, and vehicles
- Ensure PM schedules are executed and documented
- Monitor overall condition of rooms and property
- Proactively identify and resolve maintenance needs
- Housekeeping Quality & Deep Clean Execution
- Ensure rooms meet brand and WS Management cleanliness standards
- Oversee inspections, deep cleans, and project work
- Partner with Housekeeping leadership on:
- Productivity
- Quality trends
- Training opportunities
- Driver & Transportation Oversight
- Manage shuttle operations and driver schedules
- Ensure timely, safe, and guest-focused transportation
- Oversee vehicle cleanliness, inspections, and readiness
- Ensure compliance with safety standards and driving requirements
- Facilities, Safety & Compliance
- Ensure compliance with OSHA, safety, and company standards
- Support incident documentation and follow-up
- Conduct regular property walks focused on:
- Cleanliness
- Safety
- Functionality
- Front Desk Operational Support
- Ensure clear communication on room status and out-of-order rooms
- Partner with Front Desk on:
- Scheduling
- Training
- Room readiness
- Early arrivals / late departures
- Guest escalations
- Leadership & Team Accountability
- Lead daily operational check-ins
- Hold teams accountable for execution and follow-through
- Support coaching, training, and performance conversations
- Drive a culture of Outrageous Hospitality and operational discipline
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
