Room Attendant

Sonesta International Hotels Corporation•St Louis, MO

About The Position

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive —bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting. Job Description Summary The Room Attendant sets the tone for Sonesta’s mission by always going above and beyond for our guests. The role’s primary responsibility is to maintain and clean guest rooms. The Room Attendant shall provide attentive and courteous service to guests, assist guests with inquiries, and ensure their stay with Sonesta is filled with Amazing Moments. The ideal candidate has a passion for hospitality and providing exceptional guest service. Job Description Work Environment Guest rooms with potential for guest facing contact.

Requirements

Excellent organizational skills and attention to detail.
Prioritization and time management skills.
Able to maneuver linen carts weighing up to 140lbs.
Able to work quickly without compromising quality.
Ability to work with little supervision and maintain a high level of performance.
Attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
Ensure overall guest satisfaction.

Nice To Haves

Housekeeping experience in hotels preferred.

Responsibilities

Clean and service rooms and areas according to established Sonesta standards and procedures including making beds, dusting, vacuuming, disinfecting, sanitizing, removing trash, sweeping, mopping and polishing.
Complete all pre-cleaning duties, including but not limited to; replenishing guest supplies, prepping cleaning supplies, and linen for housekeeping shift.
Replenish chemical bottles.
Check stocking levels of all consumables and replace when appropriate.
Protect company assets and make sure equipment is working correctly.
Complete accurately, and in a timely manner, any assigned paperwork.
Report room status through hotel established system.
Notify supervisor of any missing items from the guest room (irons, hair dryers, ice buckets, remote controls etc.)
Notify supervisor on any damages, defects, needed maintenance repairs and disturbances.
Deal with reasonable complaints/requests with professionalism and patience.
Handle all lost and found items according to established procedures.
Ensure overall guest satisfaction.
Display professional appearance and demeanor at all times.
Adhere to all housekeeping procedures and company policies.
Attend departmental pre-shift and mandatory meetings.
Ensure all amenities in checkout rooms are replaced and put back in order.
Perform other duties as requested by management.