Room Attendant

Home2 Suites • Birmingham, AL

20d

About The Position

Are you friendly and enjoy “rolling out the red carpet” to guests ? Do you enjoy creating stellar guest experiences ? Are you a team player that is energetic, friendly, and professional ? Do you enjoy working in a fast-paced environment with the ability to deliver excellent customer service ? The housekeeping/room attendant performs routine duties of cleaning and servicing our guest rooms beyond expectation while following the directive of the Executive Housekeeper . The housekeeping/room attendant promotes a positive image of the hotel establishment to guests and enjoys assisting our guests with such a pleasant and friendly temperament . If you enjoy anticipating the needs of guests to create that stellar guest experience – this job is for you !

Requirements

• High-school graduate or equivalent and a minimum of six months work-related experience ( hospitality or janitorial experience - strongly preferred)
• Excellent customer service skills
• Ability to follow directions and work in a fast-paced environment
• Must be fl exible to work varied schedules
• Good written and oral communicatio n skills
• Ability to listen attentively
• Must have the p hysical ability to walk, bend, and stand for long time periods
• Must be able to lift up to 40 lbs.
• Must adhere to grooming and appearance standards in alignment with uni form
• Must be dependable
• Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure
• Promote the property by demonstrating a “top-notch” attitude toward our guests which includes anticipating the guest s needs – be proactive
• Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

Nice To Haves

• Previous experience in the hospital ity industry (preferred)
• Previous experience as a housekeeper/room attendant or janitorial services (preferred)
• Additional training (as )

Responsibilities

• Consistently offer professional, friendly, and attentive service to guests; anticipate guests needs and answer questions that the guests may have pertaining to their visit with us; respond promptly ; be familiar with property location, property amenities, as well as local attractions and activities to answer guests’ inquiries; resolve guests’ complaints to ensure guests satisfaction
• Complete all required brand specific training as directed by Executive Housekeeper; complete all required health and safety training; adhere to all property specific brand standards; knowledge of fire alarm and evacuation procedures
• Enter and prepare guest rooms for cleaning as per hotel standards which includes but is not limited to: making beds; dust television, pictures and furniture; sweep and/or vacuum floors and carpets; clean windows and mirrors; clean the bathroom and empty trash containers; clean the closet; clean and disinfect telephones daily; replenish amenities; remove dirty bed linen and replace with clean linen; realign furniture to the floor plan; check and secure room when finished; clean supply cart of garbage, dirty linens, and used cleaning supplies and restock supply cart at the end of shift; update and submit room assignment sheet
• Familiar with the lost and found policy of the hotel; take responsibility in submitting any lost or found items in guest rooms immediately to the Executive Housekeeper – this includes any item left behind such as a purse, wallet, jewelry, etc.
• Perform other tasks as necessary or to meet or exceed guest satisfaction

Benefits

• RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable . As a leader in the hospitality industry, we promote advancement opportunities , we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, 401K, and other additional perks being an employee of RAM Hotels .

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED