Room Attendant

Hulsing Enterprises•Lawrence, KS

50d

About The Position

Room Attendants are responsible maintaining the cleanliness and appearance of the hotel and guest rooms and providing guests with quality service in a timely and friendly manner. Room Attendants represent the hotel to all guests and complete daily duties and assigned projects utilizing the principles, policies, and standards of Hulsing Hotels. Essential Duties & Responsibilities: Have detailed knowledge of and comply with all housekeeping policies, procedures, and standards. Remove and replace bed linen daily for checked out rooms; remake and replace linen for stayover guests. Clean room in its entirety including sweeping, vacuuming, and spot cleaning carpet as needed. Dust all furniture and other elements of the room including picture frames; headboards; lamps; TV and console; dresser; desk; air vents; windowsills; chair; closet area; and mirrors. After thoroughly cleaning the room, associate must leave the room as trained for inspection. Associate must immediately turn in to the housekeeping manager any items that are left behind by the guest. Associate must immediately inform the Executive Housekeeper or Room Inspector if you find that your room or any items have been damaged or if anything is unusual in your room. In all guest interactions associate must always be professional, accommodating, helpful and friendly. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Performs other duties as assigned.

Requirements

High School Diploma or at least one (1) year of previous experience as a room attendant or another related field
Must be team oriented, empathetic, friendly and show initiative
Well organized and able to prioritize tasks

Nice To Haves

Previous hotel-related or customer service experience desired

Responsibilities

Maintaining the cleanliness and appearance of the hotel and guest rooms
Providing guests with quality service in a timely and friendly manner
Representing the hotel to all guests
Completing daily duties and assigned projects utilizing the principles, policies, and standards of Hulsing Hotels
Having detailed knowledge of and complying with all housekeeping policies, procedures, and standards
Removing and replacing bed linen daily for checked out rooms; remake and replace linen for stayover guests
Cleaning room in its entirety including sweeping, vacuuming, and spot cleaning carpet as needed
Dusting all furniture and other elements of the room including picture frames; headboards; lamps; TV and console; dresser; desk; air vents; windowsills; chair; closet area; and mirrors
Leaving the room as trained for inspection after thoroughly cleaning
Immediately turning in to the housekeeping manager any items that are left behind by the guest
Immediately informing the Executive Housekeeper or Room Inspector if you find that your room or any items have been damaged or if anything is unusual in your room
Always being professional, accommodating, helpful and friendly in all guest interactions
Ensuring uniform and personal appearance are clean and professional, maintaining confidentiality of proprietary information, and protecting company assets
Performing other duties as assigned