Room Attendant

BHC•Charleston, SC

43d

About The Position

The primary role of the Room Attendant is to maintain a clean, sanitary, comfortable environment for hotel guests. This includes cleaning guest rooms, replenishing amenities, and reporting maintenance issues.

Requirements

Knowledge of front and back-of-house operations
Works well under pressure, multitasking, and is a team player.
Extreme attention to detail in all areas, organizational skills, and strategic thinking.
Excellent communication skills – oral and written.
Excellent guest service skills.
Must be able to lift equipment, supplies, etc. of at least 30 pounds.
Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
The role may require extended periods of time on your feet, especially during peak hotel hours or events.
Clear vision is important for reading reports, analyzing data, and overseeing Concierge activities.
Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.
Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Responsibilities

Respond to all guest inquiries promptly.
Service an assigned number of guest rooms in the time allotted.
Follow all room cleaning procedures.
Maintain a clean, neat, and well-stocked supply cart.
Check all equipment before and after use to ensure good working conditions.
Remove In-Room Dining tables and trays from guest rooms.
Follow all safety procedures when using chemicals.
Dispose of all trash properly.
Handle all dirty linen.
Maintain confidentiality and security of all guests and general hotel information.
Assist in other areas as needed.