Room Attendant

Donohoe Hospitality Services Careers • Charlottesville, VA

51d • Onsite

About The Position

Come join our team at The Draftsman Autograph Collection Charlottesville! Working at The Draftsman, Charlottesville, University, Autograph Collection Hotel offers a unique and enriching experience. Perfectly situated on West Main Street, just steps away from the University of Virginia and the UVA Medical Center, this pet-friendly, upscale boutique hotel features 150 well-appointed guestrooms, over 2,300 sq. ft of meeting space, and a rooftop fitness center. The hotel embodies the evocative spirit of Virginia’s original voices and visions of three Presidents—Madison, Monroe, and most notably, the profound ingenuity of Thomas Jefferson. These historical references are presented in engaging ways, connecting the past, present, and future of this storied, historic region. Employees have the opportunity to work in a dynamic environment that celebrates history while providing modern amenities and services, making it an inspiring place to build a career. Room Attendant Position Summary Our Room Attendants are dedicated to ensuring the comprehensive cleanliness and meticulous preparation of guest rooms and suites. They consistently uphold the highest standards of quality and uniformity, significantly enhancing the overall guest experience and satisfaction. Their keen attention to detail and unwavering commitment to excellence play a crucial role in maintaining the impeccable reputation of our hotel. By meticulously attending to every aspect of room preparation, from the arrangement of amenities to the cleanliness of every corner, they ensure that each guest enjoys a comfortable and welcoming environment. Their efforts not only contribute to the physical cleanliness of the rooms but also to the overall ambiance and guest experience of the hotel. This dedication to maintaining an immaculate environment is essential in fostering a positive and memorable stay for all our guests, reinforcing the hotel's commitment to providing exceptional service and hospitality.

Requirements

• Ability to stand for long periods of time
• Ability to lift, carry, and bend during the majority of the shift
• Ability to work independently

Responsibilities

• Clean assigned rooms/suites according to standards. This includes making beds, cleaning bathrooms, vacuuming, dusting, and arranging furniture.
• Replenish room amenities such as toiletries, paper products, and towels.
• Maintain the cleanliness of exterior entryways and hallways.
• Stock and organize the housekeeping cart daily to ensure readiness.
• Manage issued room keys responsibly and follow proper key control procedures, including handling keys left by guests.
• Deliver lost and found items promptly to the Executive Housekeeper’s office for documentation and safekeeping.
• Immediately report any unusual conditions or concerns in guest rooms to the Executive Housekeeper.
• Respond to and fulfill special guest requests courteously and efficiently.
• Ensure the privacy, confidentiality, and security of all guest rooms and suites.
• Keep linen closets and supply areas clean, organized, and well-stocked.
• Report maintenance issues and assist in resolving guest complaints or concerns.
• Adhere to all work rules, procedures, and policies established by the hotel, including, but not limited to, those contained in the employee handbook.
• The hotel operates 7 days a week. 24 hours a day. Department schedules must accommodate fluctuating business demands, and employees may be asked to work shifts other than those they prefer or normally work.

Benefits

• Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts.
• and MORE!
• Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work.
• minimum 32 hours/week to qualify
• We also offer daily pay access, where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed