Room Attendant

Choice Hotels International • Phoenix, AZ

2d • Onsite

About The Position

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world, with over 7,400 hotels and 625,000 rooms across 45 countries and territories. They offer a diverse portfolio of 22 brands, ranging from full-service upper upscale to midscale, extended stay, and economy properties. The company values its Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious, and Show Integrity. The managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson. The Room Attendant role at Radisson Hotel Phoenix Airport is crucial for ensuring 100% guest satisfaction by providing clean, comfortable, and safe rooms. The hotel aims to create a smooth, friendly experience for every guest through warm service and teamwork, offering a fast-paced, supportive environment for skill development and team contribution.

Requirements

• Minimum of one-year hospitality experience in housekeeping
• Follows instructions and communicates effectively
• Works well independently or as part of a team
• Strong attention to detail
• Commitment to exceptional guest service
• Can clean multiple room types and meet the daily cleaning quota
• Willing to work a flexible schedule including weekends and holidays
• Adheres to the policies and procedures of the hotel

Responsibilities

• Creates guest satisfaction and exceeds expectations by providing the service brand behavior and genuine hospitality
• Per brand standards, cleans assigned guest rooms or suites which includes making beds, vacuuming, dusting, arranging room furniture if required, and cleaning bathroom
• Maintains cleaning protocols
• Empty all trash containers and replace with fresh liners
• Restock useable items in guest rooms or suites, i.e., soap, towels, amenities, paper items
• Ensure removal and appropriate disposition of guest room trays, glass and silverware
• Clean and vacuum exterior entry and hallways
• Keep linen closets and supply areas clean and organized
• Ensure guest laundry and dry-cleaning orders are attended to promptly
• Notifies supervisor promptly of any special guestroom or suite issues including reporting of any maintenance needs
• Promptly handles guest complaints or requests and refers to supervisor if unable to handle
• Ensures that all rooms or suites are secured upon leaving the guest room or suite
• Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
• Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
• Performs other duties required to provide the service brand behavior and genuine hospitality
• Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

Benefits

• Employee discounts on thousands of hotels
• Full benefits package to our full-time employees, including health, dental, vision, short & long term disability, and so much more! (1st of the month following 30 days of service)
• 401(k) Retirement Plan
• Paid Vacation Time (after 90 Days)
• 8 Paid Holidays
• Paid Bereavement
• Paid Floating Holidays (after 1 Year)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees