Room Attendant

Castle Rock Asset Hospitality Management LLC•Nashville, TN

About The Position

The Hotel Room Attendant is responsible for maintaining the cleanliness and appearance of guest rooms and public areas within the hotel, ensuring a high standard of hygiene and guest satisfaction. This role involves thorough cleaning, restocking of amenities, and reporting any maintenance issues to ensure a comfortable and welcoming environment for our guests.

Requirements

Attention to Detail: Thoroughness and accuracy in cleaning and maintaining guest rooms and public areas.
Efficiency and Time Management: Ability to manage time effectively and complete assigned tasks within the allotted timeframe.
Customer Focus: Dedication to meeting and exceeding guest expectations through high-quality service.
Teamwork: Ability to work collaboratively with other housekeeping staff and hotel personnel.
Reliability and Punctuality: Consistent attendance and punctuality are essential.
Physical Stamina: Ability to stand, walk, bend, and lift for extended periods.
Integrity and Honesty: Maintaining the security of guest belongings and hotel property.
Communication Skills: Ability to communicate effectively with guests and colleagues.
No formal education is typically required; however, a high school diploma or equivalent is a plus.
Previous experience in housekeeping or a related field is preferred but not always required. On-the-job training will be provided.
Basic verbal communication skills are necessary to understand instructions and respond to guest requests. Proficiency in English may be required depending on the hotel's clientele and location.
Ability to lift and carry up to 25 pounds, push and pull carts weighing up to 50 pounds, and perform repetitive motions. Must be able to stand and walk for long periods.
Must be legally authorized to work in the United States.
May be required to work weekends and holidays based on hotel occupancy.

Responsibilities

Clean and Sanitize Guest Rooms: Perform thorough cleaning of assigned guest rooms, including making beds, dusting furniture, vacuuming carpets, cleaning bathrooms (toilets, sinks, showers), and washing floors. Adhere to hotel standards for cleanliness and sanitation.
Restock Amenities: Replenish guest room supplies such as towels, linens, toiletries, and other amenities according to established standards. Ensure all items are neatly arranged and presentable.
Maintain Public Areas: Assist in maintaining the cleanliness of public areas, including hallways, lobbies, restrooms, and other common spaces, as directed by the supervisor. This may involve dusting, vacuuming, mopping, and spot cleaning.
Report Maintenance Issues: Identify and report any maintenance deficiencies or safety hazards observed in guest rooms or public areas to the Housekeeping Supervisor or maintenance department promptly. This includes broken fixtures, damaged furniture, or malfunctioning equipment.
Handle Guest Requests: Respond courteously and efficiently to guest requests for extra amenities, linens, or other needs within the scope of the position. Escalate complex requests to the appropriate personnel.
Adhere to Safety Procedures: Follow all hotel safety procedures and guidelines, including the proper use of cleaning chemicals and equipment, and wear appropriate personal protective equipment (PPE).
Organize and Maintain Supplies: Ensure that cleaning supplies and equipment are properly stored, organized, and maintained. Report any low stock levels to the supervisor.
Turn-Down Service (as required): Perform turn-down service in guest rooms as assigned, which may include tidying the room, refreshing towels, and preparing the bed for the evening.
Assist with laundry duties, such as folding clean linens or sorting soiled laundry, as needed.
Assist other housekeeping staff during peak periods or as directed.
Participate in team meetings and training sessions.
Dispose of trash and recyclables according to hotel procedures.
Report lost and found items to the Housekeeping Supervisor.
Perform other duties as assigned by the Housekeeping Supervisor or Manager.