Room Attendant

Ensemble•Santa Cruz, CA

19d

About The Position

The Room Attendant is a detail-oriented and efficient professional responsible for upholding the highest standards of cleanliness, comfort, and presentation in guest rooms and suites. By maintaining immaculate environments and anticipating guest needs, this role ensures a seamless and luxurious experience, fostering memorable stays that inspire loyalty and distinction. By delivering impeccable service, the Steward will uphold La Bahia Hotel & Spa’s service standards (inspired by Forbes) while elevating our beachfront property.

Requirements

Endurance to stand for long periods and walk moderate distances.
Ability to perform detailed cleaning tasks that require prolonged bending, kneeling, and reaching while maintaining precision.
Ability to work independently and as part of a team.
Excellent communication skills and customer service skills.
Capability to lift, push, and pull a moderate amount of weight (Up to 30lbs).
Flexible to work in different shifts, including evenings, weekends, and holidays.
Highly organized with the ability to multitask in a fast-paced environment.

Nice To Haves

(2) years of previous experience in a luxury hotel preferred.

Responsibilities

Thoroughly clean and sanitize guest rooms, suites, and bathrooms according to hotel standards.
Change bed linens, make beds, and replace towels and amenities.
Dust, polish furniture, and vacuum carpets to ensure a pristine environment.
Restock minibars, coffee stations, and other in-room amenities.
Report maintenance issues, damages, or missing items to the Housekeeping Supervisor/Director.
Ensure all guest requests (e.g., extra towels, pillows) are promptly fulfilled.
Pay meticulous attention to details, including proper placement of items and decorative touches.
Maintain discretion and respect guest privacy at all times.
Follow a structured cleaning schedule while maintaining high-quality standards.
Assist colleagues during peak periods or special requests.
Handle lost and found items according to hotel policy.
Adhere to health, safety, and sanitation protocols, including proper use of cleaning chemicals.
Follow security procedures (e.g., key control, reporting suspicious activity).
Ensure compliance with luxury brand standards and hotel policies.
Perform all other duties that may be assigned as needed by your manager.