Room Attendant (Full Time) - InterContinental Houston

IHG • Houston, TX

9h • Onsite

About The Position

The Room Attendant is responsible for cleaning guest rooms and/or suites in a timely and thorough manner to ensure total guest satisfaction. At InterContinental Hotels & Resorts®, the goal is to make guests feel special, cosmopolitan, and 'In the Know'. This involves being charming, approachable, confident, respectful, attentive to guest needs, taking ownership, being knowledgeable, sharing stories, and showing personal style to create memorable moments.

Requirements

• Basic reading, writing, and math skills
• Some housekeeping experience
• Ability to perform carrying, lifting, pushing or pulling items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds
• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to maintain the facility
• Frequently bending, stooping, and kneeling
• Communication skills are utilized a significant amount of time when interacting with guests and employees
• Basic reading, writing, and math abilities are utilized often when reading room assignments, completing checklists, replacing room linens and amenities
• Must be able to work nights, weekends, and/or holidays

Nice To Haves

• Ability to speak English preferred

Responsibilities

• Notify supervisor when service is complete so rooms may be sold or occupied
• Report any room unable to be serviced to supervisor according to established procedures
• Report to supervisor of needed repairs and unsafe conditions
• Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping
• Promote teamwork and quality service through daily communication and coordination with other departments
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction
• Report, turn in, and/or log all lost and found items according to established procedures
• Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc.
• May include cleaning of kitchen area, room refrigerator, coffee maker, cups, glasses, silverware, etc.
• Follow established safety procedures at all times - and wear protective equipment when needed
• May regularly assist with deep cleaning projects
• May assist with other duties assigned
• May have turndown duties

Benefits

• Competitive salary
• Impressive room discount
• Some of the best training in the business
• Paid time off
• Medical/dental/vision insurance
• 401k
• Many other benefits to eligible full-time employees
• myWellbeing framework (committed to supporting wellbeing in health, lifestyle, and workplace)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed