Room Attendant (Full Time) - InterContinental Houston

IHG • Houston, TX

3h • Onsite

About The Position

At InterContinental Hotels & Resorts®, the goal is for guests to feel special, cosmopolitan, and In the Know. This requires employees to be charming, approachable, confident, and respectful. Employees should stay in the moment by understanding and anticipating guests’ needs, being attentive, and taking ownership. They should make interactions memorable by being knowledgeable, sharing stories, and showing their style to create special moments. The primary role of a Room Attendant is to clean guest rooms and/or suites in a timely and thorough manner to ensure total guest satisfaction.

Requirements

• Basic reading, writing, and math skills.
• Ability to perform carrying, lifting, pushing or pulling items weighing up to 50 pounds.
• Ability to perform pushing and or pulling approximately 200 pounds.
• Frequently standing up and moving about the facility.
• Frequently handling objects and equipment to maintain the facility.
• Frequently bending, stooping, and kneeling.
• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Basic reading, writing, and math abilities are utilized often when reading room assignments, completing checklists, replacing room linens and amenities.

Nice To Haves

• Some housekeeping experience.
• Ability to speak English.

Responsibilities

• Notify supervisor when service is complete so rooms may be sold or occupied.
• Report any room unable to be serviced to supervisor according to established procedures.
• Report to supervisor of needed repairs and unsafe conditions.
• Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Report, turn in, and/or log all lost and found items according to established procedures.
• Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc.
• May include cleaning of kitchen area, room refrigerator, coffee maker, cups, glasses, silverware, etc.
• Follow established safety procedures at all times - and wear protective equipment when needed.
• May regularly assist with deep cleaning projects.
• May assist with other duties assigned.
• May have turndown duties.

Benefits

• Competitive salary
• Impressive room discount
• Some of the best training in the business
• Paid time off
• Medical/dental/vision insurance
• 401k
• Many other benefits to eligible full-time employees
• Inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work
• Support for wellbeing in your health, lifestyle, and workplace through our myWellbeing framework

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed