Room Attendant

InterContinental The Clement Monterey•Monterey, CA

About The Position

The Room Attendant is responsible for cleaning and servicing guest rooms in order to provide a comfortable experience for guests. Additional responsibilities may include assisting in public areas, answer guest inquiries, delivering items to guest rooms, turn down service, restocking and assisting with special cleaning projects. At all times, the Room Attendant is expected to be attentive to our guest needs and allow the guest to feel welcome, comfortable, important and relaxed. We are looking for someone who can easily engage and adapt to our unique culture. We are looking for a friendly and detail oriented Room Attendant to join our family! The Room Attendant is responsible for cleaning and servicing guest rooms in order to provide a comfortable and memorable experience for guests. Additional responsibilities may include assisting in public areas, answer guest inquiries, delivering items to guest rooms, restocking and assisting with special cleaning projects. The Room Attendant is an integral part of our team at the property and works side by side with managers and associates on a day-to-day basis to anticipate and meet guest’s needs. We are looking for someone who will help us continue to develop memorable guest experiences. If this position and The InterContinental The Clement Monterey (PHM) sound like the family you want to be a part of please submit your resume for consideration. We look forward to learning more about you!

Requirements

1 year of cleaning/janitorial experience or equivalent. Hotel guest room cleaning experience preferred.
Understand hotel function and guest profiles.
Knowledge of local area including restaurants, landmarks, shopping centers and or local attraction.
Basic Reading and Writing to pass along notes, comments etc.
Housekeeping communication skills both verbal and written in English.
Interpersonal skills such as listening, smiling, relating, asking questions, teamwork, etc.
Have the skill to manage multiple tasks at a time, maintain focus and structure under pressure.
Have the skill to resolve conflicts with ease and professionalism to ensure maximum guest and associate satisfaction.
Ability to develop and maintain relationships with both associates and guests to build trust and loyalty.
Ability to maintain consistent positive energy, self-motivation, and passion for hospitality.
Ability to keep hotel sensitive information confidential such as guest profiles, credit card information, etc.
Ability to easily adapt to various situations, constant change, handle pressure and remain composed and focused.
Prolonged standing/walking for 8+ hours.
Ability to walk around the hotel, up and down stairs, stoop, kneel, lift a minimum of 50 lbs. and push and pull approximately 200 lbs.