Full Time Room Attendant

The Marcus Corporation • Pittsburgh, PA

2d • Onsite

About The Position

Kimpton Hotel Monaco Pittsburgh invites individuals to join a workplace that celebrates individuality, empowers personal growth, and values every moment. The hotel's culture is built on the values of 'Be Yourself, Lead Yourself, Make It Count', fostering a vibrant and inclusive environment for hospitality professionals. The 248-room boutique hotel is housed in the historic James H. Reed building, originally built in 1903, blending old-world architecture with bold, whimsical interiors. Located in Pittsburgh, the Kimpton Hotel Monaco aims to be a fearless answer to boutique hospitality. As a Room Attendant, the role involves cleaning guest rooms and common areas while providing outstanding service. The attendant will act as an advocate for the hotel, create personal experiences, and develop relationships with guests to encourage their return.

Requirements

• 1 year of experience in customer service or similar role.
• Excellent problem solver with great intuition.
• Genuinely care for the safety and security of the guests.
• Must be flexible and able to work weekends and holidays.

Nice To Haves

• High School Diploma or General Education Degree (GED) is preferred.

Responsibilities

• Clean, dust, wax, scrub, polish and service guest rooms daily in line with hotel procedures.
• Replace linens on beds and replenish guest room supplies, empty wastebaskets.
• Rearrange furnishings, drapes and room accessories.
• Provide necessary linen and amenities to guests in accordance with the guest room legend.
• Leave rooms in uniform arrangement as determined by the Executive Housekeeper and make sure the door is closed and the room is locked.
• Report any damage, hazards, repairs, and strangers in assigned areas.
• Return any items found in guest rooms, hallways, or back of the house to the Housekeeping department as a lost and found item.
• Log the date, where it was found, description of the item and the name of the person who found it.
• Clean all corridors and service areas.
• Respond to any projects or requests developed by the Housekeeping management team.
• Responsible for the pass key security and assuring that it is turned in at the close of each shift or according to the specific hotel guidelines.
• Restock the cart at the end of your shift and organize the linen closet to prepare for the next day.
• Report any exceptional and/or unusual circumstances, such as no luggage in a stay-over room, no service needed, sleep-outs, guests smoking in rooms, etc. to the on duty supervisor or manager.
• Perform other duties as directed, developed, or assigned.

Benefits

• Room discounts at Marcus Hotels & Resorts and IHG-branded properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another
• Paid time off
• Flexible scheduling
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• And more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees