ROOM ATTENDANT

Springboard Hospitality-posted about 15 hours ago
$23 - $23/Yr
Full-time • Entry Level
Onsite • Kailua Kona, HI
1,001-5,000 employees
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This position will be responsible for maintaining the cleanliness/sanitation of guest rooms, guest corridors, elevators, and all assigned areas. He/she is also responsible for delivering items to guest rooms (irons, towels, extra pillows, etc). This associate will handle daily cleaning and maintenance/sanitation of the guest rooms, public areas and pool/health club. The qualified candidate will have open availability and/or can work the evening shift.

  • Ability to walk, kneel, stoop, and stand for entire shift while cleaning and servicing guest rooms and perform medium work exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly lift, carry, push, or otherwise move objects.
  • Strip beds, remove soiled linen, terry and trash from guestrooms and take to the appropriate locations in the prescribed manner.
  • Check under beds and sofas for debris, clean bedroom/closet area, and make beds in the prescribed manner.
  • Vacuum, sweep and mop floors to ensure guest room areas, balconies and hallways are free from debris
  • Dust furniture/lamps/headboards/pictures/planters/chimney/chimney floor, clean kitchen counters/cabinets/drawers/refrigerators in the prescribed manner.
  • Clean bathroom counters, floors, showers/tub in the prescribed manner.
  • Report any missing/found articles, damage or maintenance problems to the Housekeeping Supervisor.
  • Receive assigned section, keys, supplies and any priority requests from the Housekeeping Supervisor.
  • Respond at all times, in a friendly, helpful and courteous manner to guests, managers and fellow associates. Report all guest issues and complaints to management.
  • Adapt to workload based on hotel occupancy.
  • Multitask, organize and prioritize tasks on an hourly and daily basis.
  • Work well with others in a team environment.
  • Work well under time constraint- clear thinking and remaining calm.
  • Perform job duties with attention to detail, speed and efficiency.
  • Follow directions effectively.
  • Work with minimal supervision.
  • Maintain confidentiality of guest and hotel information.
  • 1+ experience in hospitality preferred or equivalent establishment (required)
  • Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
  • Report any unusual occurrences and/or request to Supervisor.
  • Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.
  • Must be service oriented with excellent customer service and sales skills
  • Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language
  • Must be energetic and outgoing
  • Must possess excellent interpersonal and organizational skills
  • Must be able to follow directions with attention to detail, speed and accuracy
  • Must be a team player with the ability to work under minimal supervision
  • Must be able to multi-task in a fast-paced work environment
  • Must be able to understand and work with basic financial information and solve basic arithmetic problems
  • Must be able to type 45 wpm and have the ability to input data and access information on the computer
  • Must be able to exercise confidentiality and discretion.
  • Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred.
  • High School diploma or GED required; college degree preferred.
  • Must have proficient working knowledge of Microsoft Office, Opera; preferred.
  • Competitive Base Salary
  • PTO
  • Medical, Dental, Vision, Life, Pet Insurance
  • 401K
  • Costco Membership
  • Bereavement Leave
  • Management Contract Referral Program
  • Education Assistance
  • Employee Rates at all of Springboard Hospitality’s 35+ Hotels
  • Monthly Cell Phone Stipend
  • Dry Cleaning Services
  • Hotel Level Executive Bonus Program
  • Retention Bonuses
  • Lead Share Program
  • Associate of the Month/Quarter & Company-wide Associate of the Year Programs
  • Associate Referral Bonus Program
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