Room Attendant

DKN HOTEL GROUP•Ventura, CA

1d•Onsite

About The Position

The Room Attendant is responsible for cleaning rooms, hallways, and other assigned areas in compliance with DKN Hotels’ standards. This role involves maintaining a friendly, cheerful, and courteous demeanor while providing personalized service to hotel guests and communicating effectively with guests and team members. Key duties include cleaning guest rooms to DKN Hotels’ standards, such as making beds, dusting, vacuuming, and thoroughly cleaning bathrooms, all within established time guidelines. The attendant must also follow DKN Hotels’ policy for room amenities, immediately turn in lost and found items to management, and ensure the complete security of the master room key, returning it at the end of each shift without ever leaving the property with it. Reporting maintenance issues, assisting with laundry as needed, and reporting any missing/found articles or damage to the Executive Housekeeper are also part of the role. The position requires providing assistance to other team members and departments to contribute to the overall performance of the hotel and delivering DKN’s "Home Away From Home" experience. Management retains the discretion to add or change duties at any time.

Requirements

Basic cleaning skills
Ability to communicate in English with guests, management and fellow team members to their understanding desirable
Ability to prioritize, organize and make good judgments
Dependable
Must be aware of the importance of safety and security
Endeavor to be conscious of safety and security at all times
Friendly and courteous to guests and fellow team members at all times

Nice To Haves

Previous one (1) year experience preferred

Responsibilities

Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests
Communicate effectively with guests and fellow team members
Clean guest rooms to DKN Hotels’ standards including but not limited to: making beds, dusting, vacuuming, cleaning bathrooms completely, wiping down walls, etc.
Clean rooms within the minutes-per-room guideline established by the Executive Housekeeper and General Manager
Follow DKN Hotels’ policy for room amenities
Turn in all items left in guestroom to manager immediately
Maintain complete security of master room key
Return the key at the end of shift
Never leave the property with key
Report any maintenance items that need immediate attention
Assist with laundry as needed
Report any missing/found articles or damage to the Executive Housekeeper
Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel
Deliver DKN’s "Home Away From Home" experience
Perform other duties as assigned, requested or deemed necessary by management