Room Attendant

Williams Investment Co.•Valdosta, GA

20h•Onsite

About The Position

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests. This role involves thorough cleaning of guestrooms according to standards, completing pre-cleaning duties such as setting up housekeeping carts with guest and cleaning supplies, and handling linen. The attendant must remove trash and dirty linen, keep hallways, public areas, and closets clean, and restock the cleaning cart for the next day. Replenishing chemical bottles and cleaning rooms with the door closed (unless otherwise requested) are also key tasks. Reporting missing items and maintenance repairs to the Housekeeping Supervisor/Manager is required, as is handling lost and found items according to standards. The position emphasizes effective verbal and written communication, multitasking, adherence to company standards, maintaining a professional appearance, and showing initiative to ensure overall guest satisfaction.

Requirements

Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods.
Ability to perform repetitive tasks with accuracy.
Ability to lift, carry, pull and push up to 30 lbs and up to 50 pounds throughout a shift.
Ability to work in varying temperatures.
Must be able to effectively communicate both verbally and written, with all level of employees and guests.
Ability to read, write and communicate effectively in English, both written and verbal.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.

Nice To Haves

High School diploma or equivalent and/or experience in a hotel or a related field preferred.

Responsibilities

Maintaining clean and attractive guestrooms.
Providing attentive, courteous and efficient service to all guests.
Thoroughly cleaning guestrooms according to standards.
Completing all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
Removing all trash and dirty linen from guestrooms and hallways.
Keeping all hallways, public areas and closets clean, neat and vacuumed (if applicable).
Restocking housekeeping cleaning cart for next day's use.
Replenishing chemical bottles.
Cleaning room with the door closed according to standards, unless requested to do otherwise by the guest.
Reporting all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
Reporting any maintenance repairs immediately to Housekeeping Supervisor/Manager.
Handling items for “Lost and Found” according to the standards.
Ensuring overall guest satisfaction.
Effectively communicating both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner.
Effectively listening to, understanding, and clarifying concerns raised by employees and guests.
Multitasking and prioritizing departmental functions to meet deadlines.
Approaching all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attending all hotel required meetings and trainings.
Maintaining regular attendance in compliance with Williams Investment Company Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintaining high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Complying with Williams Investment Company Standards and regulations to encourage safe and efficient hotel operations.
Maximizing efforts towards productivity, identifying problem areas and assisting in implementing solutions.
Effectively handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Understanding and applying complex information, data, etc. from various sources to meet appropriate objectives.
Cross-training in other hotel related areas.
Maintaining confidentiality of information.
Showing initiative, including anticipating guest or operational needs.
Performing other duties as requested by management.
Maintaining a warm and friendly demeanor at all times.