Room Attendant

Sonesta Hotels•Miami, FL

1d•Onsite

About The Position

Sonesta International Hotels, the 8th largest hotel company in the U.S., is a rapidly growing organization with a diverse portfolio of over 1000 owned, managed, and franchised properties across eight countries. Driven by a commitment to hospitality, Sonesta aims to deliver quality, value, and exceptional experiences to every guest. The Room Attendant (RA) collaborates with the Housekeeping Management Team to clean guest rooms and public areas, and/or work in the commercial laundry facility. This role ensures that all tasks are performed in accordance with brand standards for time, product, and placement, ultimately contributing to total guest satisfaction.

Nice To Haves

Some previous housekeeping experience preferred.
Previous background from the extended stay industry preferred.
Ability to speak, read, and write fluent English is preferred; other languages beneficial.
Basic reading, writing and mathematical abilities are preferred.

Responsibilities

Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc.
May include cleaning the kitchen area, room refrigerator, microwave, coffee maker, dishware, etc.
Notify supervisor when service is completed so rooms may be sold or occupied.
Report any room unable to be serviced to supervisor according to established procedures.
When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order.
Operate washers and dryers according to hotel standards and manufacturers’ guidelines.
Receive soiled linens and inspect for damaged or stained items.
Fold and store clean linens, report damages to supervisor.
Minimize waste of supplies and amenities within all areas of housekeeping.
May regularly assist with deep cleaning projects.
Report needed repairs or unsafe conditions to supervisor.
Handle all lost and found items according to established procedures.
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
Ensure compliance with federal, state and local laws regarding health and safety services.
Perform other duties as assigned.