Room Attendant

Pyramid Global Hospitality•Berkeley, CA

1d•Onsite

About The Position

Pyramid Global Hospitality is a company that prioritizes its employees, fostering a supportive and inclusive work environment that promotes diversity, growth, development, and wellbeing across its over 230 properties worldwide. The company offers comprehensive health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, employee rates on hotel stays, and ongoing training and development. The specific property is the Residence Inn by Marriott Berkeley, a 17-story hotel in Downtown Berkeley featuring 331 suites with fully equipped kitchens, separate living spaces, and modern amenities. It also boasts over 15,000 sq.ft. of meeting and event space, and a rooftop restaurant and bar with San Francisco Bay Area views. The hotel is conveniently located near the Downtown Berkeley BART station and bus routes. The Room Attendant role is crucial for guest satisfaction, as hotel cleanliness is a primary reason for guest returns and recommendations. This position is considered the 'Heart of the House,' providing key services for guests to relax and enjoy their stay. Experienced housekeepers have opportunities for career advancement into supervisory or management positions like Housekeeping Supervisors, Managers, or Executive Housekeeper.

Requirements

Neat, pleasant personality
Time management skills
Ability to work on feet for an extended period
Ability to communicate effectively
Ability to read room numbers, dates, and basic instructions
Ability to move, traverse, position self to reach corners on floors and high places
Ability to observe conditions, detect odors
Ability to position and navigate carts weighing up to 100 lbs in tight spaces
Ability to operate equipment including spray bottles, vacuums, mops, brooms, dust pans, scrub pads and dusters
Ability to lift, carry and position loads of at least 25lbs

Nice To Haves

Housekeeping experience

Responsibilities

Engage with guests to ensure their stay is going well
Work as a team to accomplish the goal of resort/hotel cleanliness
Keep work cart orderly and properly stocked
Proper utilization of equipment supplies and guest amenities
Thorough cleanliness and sanitation of assigned guest areas
Daily changing and inspection of linens and towels, following the standards set forth in the Green Program
Practice safety standards and be aware of safety hazards, (i.e. broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons) and properly reporting as found
Respect for guests’ property should always be exercised
Responsible care of equipment
Reports to work on time and according to posted schedule, to maintain accurate time records and follows proper standards for issuance of rooms
Remain alert, courteous, and helpful to the guests and co-workers always
Perform other related duties as requested by Floor Supervisor