Room Attendant

AccorHotel•Miami, FL

About The Position

Discover a tranquil retreat two blocks from the heart of the Financial District at Novotel Miami Brickell. Featuring a lobby design inspired by the city’s beachfront culture and colors, our contemporary Downtown Miami hotel is adjacent to Simpson Park, a preserved swath of hardwood forest. Sweeping views of the tree canopy, framed by skyscrapers and sparkling Biscayne Bay, give our rooftop pool and bar the feel of a tropical resort. When you’re ready to explore the area , it’s less than a 10-minute walk to South Miami Avenue and its buzzing bars, tempting restaurants and upscale shopping centers. Business travelers can make the short stroll to financial institutions and corporate offices on Brickell Avenue. A nearby Metrorail stop puts the rest of the city within easy reach. Enjoy seamless connections to the cruise port and top Miami attractions, including Bayfront Park, FTX Arena and Vizcaya. At Novotel Miami Brickell, the best of the city is at your doorstep. Purpose: To service guest rooms in accordance with Novotel Miami Brickell Standards. Reports to: Executive Housekeeper, Assistant Executive Housekeeper, Housekeeping Supervisors

Responsibilities

Responds to all guest requests appropriately.
Always greet our Guests warmly with a smile, call them by name whenever possible.
Responsible for servicing an assigned number of guest rooms
Keeps the supply cart and immediate work areas neat and organized at all times
Checks all equipment prior to and after its use to ensure that it is in good working order
Removes room service tables, trays and garbage from guest rooms
Strip bed using proper techniques and change bed linens on a daily basis
Removes soiled towels and replace as needed
Place soiled linens and towels down linen chute.
Clean shower walls, tub, sink vanity (all items on counter ), toilet and floor on a daily basis
Spot clean walls, window glass and sill, doors and baseboards
Dust and clean all furniture daily, including chairs, lamps, desk, tables and TV.
Replace any stationery items and in-room amenities as needed
Replace any used drinking glassware with sanitized ones
Replace terry and robes as needed
Clean refrigerator, ice bucket, coffee maker, telephones, clock/CD/radio, TV remote
Cleans all mirrors and picture frames throughout room on a daily basis
Ensures all light bulbs throughout room are working and replace as needed and/or call for assistance
Hand in any articles (lost and found) to a Supervisor or turn it in to the housekeeping/loss prevention office
Recycle at every opportunity (newspaper, glass bottles, etc.)
Knows and uses all the Heartist Model and Novotel Miami Brickell standards for the department.
Performs any special duties as assigned by management.
Greet Guests meeting the 10/5 standard
Enters guest room following appropriate security standards
Have knowledge of overall hotel facility and various services
Enlivens the guest experience by applying Novotel Miami Brickell Core Principles and standards daily.