Room Attendant

Choice Hotels International•Bloomington, MN

1d•Onsite

About The Position

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world, operating over 7,400 hotels and 625,000 rooms across 45 countries. The company boasts a diverse portfolio of 22 brands, ranging from full-service upper upscale properties to midscale, extended stay, and economy options, aiming to meet various traveler needs and drive value for franchise owners and shareholders. Choice emphasizes its Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity. Their managed hotels portfolio includes brands like Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson. The Radisson Blu Mall of America, an upper upscale hotel featuring 500 design-forward guest rooms and over 26,000 square feet of meeting space, is seeking an energetic individual to join its Housekeeping team as a Room Attendant. The primary responsibility of this role is to ensure 100% guest satisfaction by providing guests with a clean, comfortable, and safe room.

Requirements

Minimum of one-year hospitality experience in housekeeping
Follows instructions and communicates effectively
Works well independently or as part of a team
Strong attention to detail
Commitment to exceptional guest service
Can clean multiple room types and meet the daily cleaning quota
Willing to work a flexible schedule including weekends and holidays
Adheres to the policies and procedures of the hotel

Responsibilities

Creates guest satisfaction and exceeds expectations by providing the service brand behavior and genuine hospitality
Per brand standards, cleans assigned guest rooms or suites which includes making beds, vacuuming, dusting, arranging room furniture if required, and cleaning bathroom
Maintains cleaning protocols
Empty all trash containers and replace with fresh liners
Restock useable items in guest rooms or suites, i.e., soap, towels, amenities, paper items
Ensure removal and appropriate disposition of guest room trays, glass and silverware
Clean and vacuum exterior entry and hallways
Keep linen closets and supply areas clean and organized
Ensure guest laundry and dry-cleaning orders are attended to promptly
Notifies supervisor promptly of any special guestroom or suite issues including reporting of any maintenance needs
Promptly handles guest complaints or requests and refers to supervisor if unable to handle
Ensures that all rooms or suites are secured upon leaving the guest room or suite
Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Performs other duties required to provide the service brand behavior and genuine hospitality
Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

Benefits

Employee discounts on thousands of hotels
Enjoy a complimentary meal in the associate cafeteria during your shift
Free Parking
Paid Sick Time (MN Earned Sick and Safe Time)
Full benefits package to our full-time employees, including health, dental, vision, short & long term disability, and so much more! (1st of the month following 30 days of service)
Employer paid HSA contribution
401(k) Retirement Plan
Paid Vacation and Sick Time (after 90 Days)
8 Paid Holidays
Paid Bereavement
Paid Floating Holidays (after 1 Year)