Room Attendant

Holiday Inn • Asheville, NC

13d

About The Position

The Room Attendant position is centered on maintaining cleanliness and guest comfort. It requires a blend of physical labor, attention to detail, and customer service. The role emphasizes professionalism, security, and protocol adherence, strongly focusing on guest interaction and problem resolution. We seek highly motivated team members. Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire our team members to cultivate an exceptional guest experience. If you want an exciting career with unlimited growth opportunities, please apply now.

Requirements

• Education: High school diploma preferred; prior housekeeping experience beneficial but not mandatory.
• Soft Skills: Communication, integrity, problem-solving, and a guest-first attitude.
• Technical Skills: Use of Quore for maintenance orders, knowledge of cleaning standards, and potential PCI-related tasks.
• Requires stamina for standing, lifting, and bending throughout shifts.
• Indoor work with temperature variations; flexibility to work holidays, weekends, and varying shifts.
• Candidates must be prepared for repetitive tasks and physical labor.
• Familiarity with property management systems (Quore) and compliance tools (PCI) may require training.
• Applicants may be subject to background checks and pre-employment drug screening.
• Duties may adapt to meet evolving business needs. All offers are contingent on background checks and drug screening.
• The hotel operates 24/7; flexibility in scheduling is required.
• Compliance with NHG Handbook policies is mandatory.
• This job description is not exhaustive and may evolve to meet hotel needs.

Responsibilities

• Cleaning & Maintenance: Detailed tasks include bed-making, bathroom sanitation, restocking amenities, vacuuming, and reporting maintenance issues via Quore. Emphasis on cross-contamination prevention (e.g., separate cleaning rags) and compliance with hotel standards.
• Guest Interaction: Must maintain a friendly demeanor (“On-Stage” smiling), address requests, and ensure privacy/security (e.g., keeping doors closed).
• Compliance & Safety: Adherence to PCI standards (potentially handling sensitive data), lost-and-found protocols, and use of protective equipment.
• Team Coordination: Collaboration with inspectors/supervisors to rectify issues and report repairs. Sharing tips if duties are split.

Benefits

• Insurance
• Paid time off
• 401K
• DailyPay: Access your pay when you need it!
• An added plus; If you like to travel, you will receive special team member hotel rates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED