Room Attendant

Sonesta Hotels•Lihue, HI

20h•Onsite

About The Position

Sonesta International Hotels is the 8th largest hotel company in the U.S., rapidly expanding with a diverse portfolio of over 1000 owned, managed, and franchised properties across eight countries. The company emphasizes service with passion, loyalty with purpose, and connecting experiences, aiming to deliver quality, value, and amazing hospitality to every guest. The Room Attendant (RA) collaborates with the Housekeeping Management Team to clean guest rooms and public spaces in the hospitality industry. This role ensures total guest satisfaction by adhering to brand standards for time, product, and placement.

Requirements

Frequently standing up, bending, climbing, kneeling, and moving about the facility.
Carrying, lifting or pulling items weighing up to 75 pounds.
Will be required to regularly use commercial cleaning chemicals.
Will be required to work mornings, evening, weekends, and holidays.

Nice To Haves

Some previous housekeeping experience preferred.
Previous background from the hospitality industry preferred.
Ability to speak, read, and write fluent English is preferred; other languages beneficial.
Basic reading, writing and mathematical abilities are preferred.

Responsibilities

Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc.
May include cleaning the kitchen area, room refrigerator, microwave, coffee maker, dishware, etc.
Notify supervisor when service is completed so rooms may be sold or occupied.
Report any room unable to be serviced to supervisor according to established procedures.
Minimize waste of supplies and amenities within all areas of housekeeping.
May regularly assist with deep cleaning projects.
Report needed repairs or unsafe conditions to supervisor.
Handle all lost and found items according to established procedures.
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
Ensure compliance with federal, state and local laws regarding health and safety services.
Perform other duties as assigned.