About The Position

The Room Attendant/Housekeeper will clean, restock, and maintain hotel rooms as assigned. The goal is to provide Level5 Hospitality high touch housekeeping service for each guest stay.

Requirements

  • Detail-oriented and thorough
  • Ability to remain discreet and respect the privacy of guests
  • Ability to perform consistent work to the highest of standards
  • Ability to interact with guests in a pleasant, friendly way
  • MUST BE AVAILABLE TO WORK A COMBINATION OF FRIDAY, SATURDAY, AND/OR SUNDAY's
  • Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs
  • Ability to read, write, speak, understand, and communicate in basic English preferred

Responsibilities

  • Receives list of assigned rooms from manager and prioritizes rooms requesting early cleaning
  • Checks the inventory of cleaning cart and adds any necessary supplies
  • Knocks and announces self before entering room; returns at a later time if rooms are occupied
  • Removes soiled linens, towels, bedspreads, and blankets from each assigned room and provides fresh replacements
  • Neatly makes beds and stocks towels, washcloths, and hand towels according to policies
  • Cleans and disinfects bathroom and kitchenette or coffee-preparation areas according to hotel polices
  • Wipes surfaces in room and cleans mirrors
  • Vacuums floors and removes trash
  • Checks complimentary coffee and toiletry supplies in the room, restocking according to provided hotel checklist and policy
  • Ensures room meets hotel standards with a final room inspection
  • Notifies supervisor of room availability and reports any suspicious activity to security
  • Ensures soiled linens are laundered, which may include loading hotel washers and dryers and folding sheets and towels in laundry room as needed
  • Notifies the maintenance department of needed maintenance or repairs
  • Takes found items to designated "lost and found" area if guest has checked out
  • Performs other related duties as assigned by supervisor
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