Room Attendant (Extra) - Waldorf Astoria New York

Hilton•New York, NY

23h•$30 - $40•Onsite

About The Position

We are looking for a Room Attendant (Extra) who is dedicated to maintaining the highest standards of cleanliness and service, ensuring that every guest enjoys a flawless and personalized stay. This role goes beyond traditional housekeeping duties—it is about creating an inviting, luxurious atmosphere that reflects our commitment to Forbes 5-Star aspirations. A Room Attendant takes pride in not only presenting a pristine and welcoming space but also in adding thoughtful, anticipatory touches that elevate the guest experience. Whether it’s ensuring impeccable room presentation, fulfilling special requests, or offering warm, personalized interactions, you will play a crucial role in delivering the unparalleled service that defines our hotel. The ideal candidate will possess the following qualifications: A meticulous eye for detail, ensuring that every guest room is presented to the highest luxury standards. Prior experience in a luxury hotel or similar environment is preferred, with an understanding of the service and cleanliness required to achieve Forbes 5-Star recognition. A proactive approach to guest service, anticipating needs and adding thoughtful touches such as neatly placing a bookmark in a guest’s book or providing a glasses wipe next to eyewear. A strong work ethic with the ability to manage multiple tasks while maintaining consistency in quality and service. Excellent communication and interpersonal skills, with the ability to engage with guests in a warm, professional manner, addressing them by names when appropriate. A commitment to upholding luxury service standards, ensuring that every aspect of a guest’s room contributes to an exceptional stay. The ability to work independently with strong time management skills, ensuring efficiency without compromising on attention to detail. Physical stamina and strength, as the role requires manual tasks such as lifting, bending, and performing deep cleaning duties. A passion for providing exceptional hospitality, contributing to a guest experience that is seamless, personalized, and memorable. Flexibility to work various shifts, including nights, weekends, and holidays, as needed to support the needs of our guests.

Requirements

A meticulous eye for detail, ensuring that every guest room is presented to the highest luxury standards.
A proactive approach to guest service, anticipating needs and adding thoughtful touches such as neatly placing a bookmark in a guest’s book or providing a glasses wipe next to eyewear.
A strong work ethic with the ability to manage multiple tasks while maintaining consistency in quality and service.
Excellent communication and interpersonal skills, with the ability to engage with guests in a warm, professional manner, addressing them by names when appropriate.
A commitment to upholding luxury service standards, ensuring that every aspect of a guest’s room contributes to an exceptional stay.
The ability to work independently with strong time management skills, ensuring efficiency without compromising on attention to detail.
Physical stamina and strength, as the role requires manual tasks such as lifting, bending, and performing deep cleaning duties.
A passion for providing exceptional hospitality, contributing to a guest experience that is seamless, personalized, and memorable.
Flexibility to work various shifts, including nights, weekends, and holidays, as needed to support the needs of our guests.

Nice To Haves

Prior experience in a luxury hotel or similar environment is preferred, with an understanding of the service and cleanliness required to achieve Forbes 5-Star recognition.

Responsibilities

Clean guest rooms as assigned, including making beds, dusting, vacuuming, and cleaning bathrooms to the highest luxury standards.
Change and replenish bed linens, towels, and guest amenities, ensuring everything is perfectly presented and refreshed.
Stock, maintain, and transport the housekeeping supply cart daily, ensuring all necessary supplies are available.
Dispose of trash and recyclables properly while maintaining a tidy and organized workspace.
Respond promptly and professionally to special guest requests, anticipating their needs and providing personalized touches to enhance their stay.
Perform turndown service, creating a warm and inviting evening atmosphere with thoughtful gestures that surprise and delight guests.
Engage with guests in a polished and professional manner, using their names when appropriate to foster a personal connection.
Uphold the hotel's commitment to luxury service by ensuring each room is a sanctuary of comfort, cleanliness, and understated elegance.

Benefits

Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
401K plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs