Roofing Production Manager
About The Position
Bartlett Roofing specializes in residential and commercial storm damage restoration! We work with homeowners and their insurance carriers to replace roofs that have been damaged by recent and current weather events. Bartlett Roofing's Production Team creates value for our customers by delivering solutions that build long-term relationships. Acting as a first-line response to our customers, you will organize, triage customer issues, and even handle some problems before they start. We're seeking a dedicated and experienced professional to join our team and contribute to the success of our roofing replacement services. If you have a passion for delivering high-quality craftsmanship and possess the expertise to handle a variety of roofing issues, we want to hear from you! Bartlett Roofing began its journey in 2015 with a vision to redefine the standards of roofing excellence. From our humble beginnings, we have grown into a trusted name synonymous with reliability and professionalism. Over the years, our team of dedicated roofing experts has successfully completed countless projects, earning us a stellar reputation in the industry. What sets Bartlett Roofing apart is not just our expertise but also our dedication to creating a positive and collaborative work environment. We believe in fostering a culture of growth, where each team member is valued and given opportunities for professional development. As a part of the Bartlett Roofing family, you'll find a supportive team that shares your passion for delivering exceptional roofing solutions.
Requirements
- A strong communicator who maintains structure, accountability, and clarity across departments.
- A hands-on leader who develops others through consistent coaching, feedback, and follow-through.
- Extremely organized, detail-oriented, and able to manage multiple priorities without sacrificing accuracy.
- Data-driven and disciplined, consistently monitoring metrics, reports, and turnaround times.
- Calm and confident when handling escalated customer issues.
- Process-minded and always looking for ways to improve workflow, efficiency, and team performance.
- Reliable, proactive, and committed to building a sustainable, high-performing market.
Responsibilities
- Lead your market's production team through consistent communication, weekly 1:1s, and daily coordination with estimating, QC, and crew management.
- Oversee customer escalations during and after installation, ensuring fast, professional resolutions.
- Maintain high accuracy and efficiency by keeping turnaround times, backlogs, callback percentages, and safety audits within company standards.
- Hold QC and crew managers accountable through regular audits of safety forms and weekly production reports.
- Manage key administrative duties including timecard approvals, PTO scheduling, ADP updates, and monitoring ramp-card and Samsara assignments.
- Ensure clean workflows by auditing unpaid work orders daily and collaborating with Sales and admin teams for process improvements.
Benefits
- Landed a spot on the Inc. 5000 Rank List for 3 consecutive years, 2021, 2022, & 2023!
- Nominated for 2022 Inc. Best Workplaces Award
- A BBB Accredited Business with an A+ Rating
- Unlimited career growth opportunity - we pride ourselves on promoting leadership from within!
- Leadership Development Book Clubs - we are serious about wanting you to grow and we want to create an environment where you can meet with like-minded individuals to stimulate that!
- Outstanding Company Culture - office luncheons, team outings, company events, annual company celebrations, quarterly recognition parties, etc. We like to have FUN and celebrate our success!
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Specialty Trade Contractors
Education Level
No Education Listed
Number of Employees
51-100 employees
