Rolling Stock Reliability Desk Engineer

Siemens Mobility • Wilmington, NC

21h • Onsite

About The Position

Own the uptime of America’s passenger rail — from a desk in Wilmington For over 160 years, Siemens has helped move the United States forward with infrastructure, electrification, and transportation innovations. At Siemens Mobility, our rail mantra is simple: trains must run. As a Rolling Stock Reliability Desk Engineer, you’ll be the calm center of the storm — orchestrating real-time troubleshooting for locomotives and coaches, using Fleet Monitoring data to guide on-train staff and restore service safely and quickly. We’re proud to be Great Place to Work® certified — an environment where ideas move fast and every voice matters. Day in the life You’ll start your shift in our Wilmington, DE operations hub, scanning fleet dashboards for emerging trends. A conductor calls in from an enroute train; you stay composed, walk through a structured diagnostic path, and recommend the safest, fastest recovery. Between calls, you collaborate with Product Managers, Software Engineers, and Field Service Technicians to refine maintenance practices and feed lessons back into continuous improvement. You also provide technical oversight to contractual depots and administrative support to Siemens Reliability and Service Managers.

Requirements

• Bachelor’s degree in engineering or equivalent technical experience
• Hands-on exposure to rolling stock operations and/or maintenance
• Experience working with FRA/CFR requirements
• Knowledge of relevant laws and regulations
• Strong interpersonal presence; able to collaborate effectively across internal teams, customers, and community stakeholders
• Continuous improvement mindset; comfortable challenging the status quo
• Ability to methodically troubleshoot under time pressure, staying calm in complex situations
• Readiness to build deep expertise in Venture Coaches and Charger Locomotives

Nice To Haves

• Customer Service
• Continuous Improvement
• Electrical Troubleshooting Skills
• Mechanical Troubleshooting Skills
• Pneumatics Troubleshooting
• Maintenance and Repair Skills
• Root Cause Analysis

Responsibilities

• Monitor fleet performance and provide equipment surveillance for Siemens locomotives at the Amtrak Mechanical Desk
• Deliver calm, live phone support to end users and on-train staff enroute, minimizing delays
• Leverage remote Fleet Monitoring data to diagnose issues and recommend safe restoration steps
• Drive reliability and continuous improvement to reduce downtime and costs
• Lead and support Failure Investigations and Root Cause Analysis; update maintenance documentation and troubleshooting procedures
• Resolve customer issues by clarifying the problem, identifying causes, explaining the best solution, expediting correction, and following up to ensure closure
• Provide technical oversight to contractual depots and administrative services to Siemens Reliability and Service Managers

Benefits

• Health, Dental, Vision, HSA/FSA, and Commuter Benefits starting Day 1
• Empowered culture where every team member owns decisions and outcomes
• Purpose-driven work: green innovations with real impact on customers, partners, society, and the environment
• Leaders in digitalization and platforms — bring your bold ideas and shape what’s next
• Work on meaningful, innovative projects that solve significant global problems
• Tuition Reimbursement, Mentor Programs, and online learning — share ideas and get rewarded
• Consistently on the Fortune World’s Most Admired Companies list
• 401k match, generous Paid Time Off, employee perks and discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees