ROC Manager

AWC, Inc.•Austin, TX

16h

About The Position

We’re seeking driven, curious people who bring energy to what they do and see challenges as opportunities to learn and improve. Our team of co-owners values enthusiasm, creativity, and a growth mindset, and we’re committed to putting those qualities to work on solutions that matter. If you’re ready to grow and make an impact, we’d love to be on your team. As a ROC (Remote Operations Center) Manager, you will lead a team of Automation Technicians responsible for remotely maintaining control systems for major pipeline customers to reduce downtime and maximize efficiency. You will oversee daily ROC operations, ensuring system reliability and driving continuous improvement.

Requirements

Strong leadership and team management skills with the ability to develop technical staff
Advanced troubleshooting capability across electrical, mechanical, and automation systems
Experience managing operations, workflows, and multiple priorities
Strong accountability and ownership in high-impact operational environments
Excellent collaboration and communication across teams and customers

Nice To Haves

Bachelor’s or Associate’s degree in Engineering, Automation, or related field
Strong knowledge of automation systems including PLCs, IO, drives, sensors, and networking
Experience in industrial environments such as pipeline, oil & gas, or similar sectors

Responsibilities

Lead ROC operations and oversee client hotline support, ensuring proper escalation and resolution of issues
Oversee monitoring of client support communications, alerts, and system notifications
Establish and maintain procedures, FAQs, and technical documentation standards
Oversee SIM activation/deactivation processes and asset lifecycle management
Ensure IT ticket workflows are managed and resolved efficiently
Ensure safe and efficient onboarding/offboarding of assets aligned with production needs
Guide PLC, firmware, and network update strategies across remote assets
Ensure reliability and uptime of telecontrol servers and network infrastructure
Oversee VPN, connectivity hardware lifecycle, and remote communication systems
Manage satellite and remote connectivity solutions including Starlink and similar systems
Coordinate with engineering and panel shop teams for system integration and deployment
Ensure asset management systems are accurate, secure, and up to date
Oversee fleet-wide software deployment and system standardization
Drive continuous improvement and scalability initiatives within the ROC