Robotics Field Support Engineer

Ultra • Brooklyn, OH

13h

About The Position

We’re seeking a Robotics Field Support Engineer to join our NYC-based team, and
help us scale our growing fleet of robot deployments.We are an early stage
company moving very fast in a rapidly growing space, and welcome people from any
background as long as you’re excited to join our mission, drive immediate
impact, and create a future where automation is accessible to all.

WHO YOU ARE

You have a strong foundation in engineering, but also enjoy working closely
with others. You'll be responsible for working with our customers to get the
most out of our robots, and you are excited about using your technical
knowledge to empower them.
You bring an extreme sense of urgency to your work - you move quickly and
decisively to get things done, and you are always trying to think one step
ahead.
You wont be shying away from frequent travel to customer sites, up to 3 or 4
weeks a month to various locations across the US may be required when we are
in a deployment sprint.
You have the knack for understanding how complex mechanical and electrical
systems work. Typically you like putting things together “without the
manual”.
You know how to surprise and delight customers by building strong
relationships in every interaction and properly setting + overdelivering on
expectations.
You thrive in a high-trust, high-autonomy environment. You don’t need to be
micromanaged on what the top priorities are at any given moment

Requirements

• You have a strong foundation in engineering, but also enjoy working closely with others. You'll be responsible for working with our customers to get the most out of our robots, and you are excited about using your technical knowledge to empower them.
• You bring an extreme sense of urgency to your work - you move quickly and decisively to get things done, and you are always trying to think one step ahead.
• You wont be shying away from frequent travel to customer sites, up to 3 or 4 weeks a month to various locations across the US may be required when we are in a deployment sprint.
• You have the knack for understanding how complex mechanical and electrical systems work. Typically you like putting things together “without the manual”.
• You know how to surprise and delight customers by building strong relationships in every interaction and properly setting + overdelivering on expectations.
• You thrive in a high-trust, high-autonomy environment. You don’t need to be micromanaged on what the top priorities are at any given moment

Nice To Haves

• Experience with CAD/CAM, manufacturing methods including 3D Printing, CNC machining, and electrical assembly.
• Computer assembly, administration, and networking
• Familiar and comfortable with VR headsets
• Experience building and troubleshooting robotic and mechanical systems

Responsibilities

• Travel to our customer sites to: Install, upgrade, and troubleshoot our robots in the field.
• Train and support our customers’ employees to get the most out of our robots
• Use your extensive knowledge from the field to bring the voice of the customer to our product, software and ML teams as they design and build our robots and software.
• When at HQ, help build our actual robots, from being a part of the design and component selection process, to assembly and testing before we deploy.
• Provide outstanding remote customer service in slack, text, or over the phone - monitor robot performance and triage issues proactively as they come up

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed